Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Toms of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hills Pet Nutrition.
We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving childrens oral health.
If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
Scope of Responsibility:
- The Customer Development Manager is responsible for achievement of Sales targets through excellence in execution at the point of sale.
- Develop and support the partnership between CP and the customer(s)/Distributors at the store and regional level by nurturing contacts and negotiating with Store Operations/in-store personnel.
- Provide feedback on the in-store environment which allows rapid revision of competitive tactics. The Customer Development Manager plays an integral role in ensuring profitable growth.
- Business Development and Monitoring:
- Building and managing relationships with key players in the customer(s) or channel at the regional and/or store level.
- Conducting negotiations as vital (listings, planograms, displays, promotion execution etc) at regional office and/or store level.
- Needs to conduct regional/national business meetings and take control of pricing and the P&L.
- Implementing and maintaining in-store tactics developed within Category Management partnerships with the Customer(s)
- Co-ordinating special events (store-level sell-in and communication, materials management in-store etc.) in co-operation with the Shopper Development Manager.
- Working with customer service to track orders, troubleshoot and achieve customer service KPIs.
- Working with Logistics to plan, analyse and forecast customers needs and to ensure timely and complete delivery.
- Monitoring sales and distribution performance, particularly for new products and taking timely action to drive continuous improvement.
- Monitoring competitive activity at store level, recording and consolidating key activities, supervising speed and breadth of distribution and identifying competitive best practices and discussing with the BDM so that they can proactively respond with strategic/tactical refinements.
- Establishment of account co-op activity and annual promotional grids
- Regular promotional analysis to determine whether these activities are delivering positive ROI's.
- In - Store Personnel Management:
- Regularly visiting stores in order to identify areas of improvement
- Monitoring performance vs. objectives, providing continuous coaching and feedback and conducting appraisals based on data.
- Reviewing Field Sales and Merchandiser itineraries (location, frequency, duration vs plan) and roles to ensure efficient deployment of limited resource.
- Giving direction to in-store staff (merchandisers) and ensuring that they are trained and updated on new products, promotions and merchandising objectives.
- Identifying training needs and developing training plans with the Team Leader.
- Working with the SDM to develop tools, merchandising materials and in-store programmes for effective shelf management to induce shoppers to purchase Colgate products at shelf.
- Supervising the consistent and accurate collection of data to allow monitoring of 5P performance vs target. In Store Compliance
- Clearly communicating in-store objectives and supervising execution of 5P targets, product availability, assortment by store format, shelf pricing (regular and promoted) promotion implementation vs plan, share of shelf and planograms, POP placement vs plan.
- Resolving operational issues at head/regional offices or in-store
- A Bachelor's degree
- Minimum 5 years of experience in FMCG Customer Account Management
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.
Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people ensuring our workforce represents the people and communities we serve and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.
