Customer manager

At Dow, we believe in putting people first and were passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. Were a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If youre looking for a challenge and meaningful role, youre in the right place.

About You And This Role

As a Customer Manager at Dow Johannesburg, South Africa, you will manage the sales of medium/large, complex and geographical diverse accounts with the key objective to maintain and grow in alignment to the sales/marketing plan. Your role will be to manage the customers, meets and exceeds sales and standard margin targets. You will manage manage account portfolio - prepares and implements account plans and leads and coordinates customer relationships at multiple levels (Purchasing, Technical, Marketing, C-Suite). You will act as "Connector" to cultivate multiple cross- Dow/Customer relationships.

You will work closely with sales related functions to build good teamwork, foster customer satisfaction and deliver business results and develop forecasts on anticipated customer product consumption. You will create and work within budget guidelines for region and responsible for business strategy implementation within assigned region, develop a sales plan for assigned territory and provide needed data to Sales & Operating Teams to efficiently manage the business. You will be accountable for continuous improvement in the area of overall productivity and efficiency.

Responsibilities

• Understands needs of customer and complete value chain in order to identify areas for growth, innovation, collaboration and develops and executes sales/marketing plan, delivering both value and volume.
• Collects and utilizes market intelligence to shape sales/marketing plan and to provide accurate business forecasts and leads/conducts negotiations and implements price changes and contracts.
• Collaborates with other function(s) stakeholders to deliver improving CX results and uses CRM, DSR, CMT, Smart Pricing at expert level. Utilizes CRM to document reports of call and document all selling opportunities.
• Delivers growth, including cross business opportunities and understands short vs long term trade offs and is able to articulate them for win solutions.
• Maintain a high degree of knowledge on PU product lines and understand key markets in depth.
• Be a resource to the business on competitive Intelligence and maintain a consumption analysis on products purchased from PU and competition.

Qualifications

• Minimum Master's degree required in technical degree in Chemistry/Polymers or Chemical Engineering preferred, Seven years of technical sales or sales related experience desired
• Excellent verbal and written communication skills are required.

Preferred Skills

• Experience working with clients in Johannesburg, South Africa will be an added advantage
• Experience in Polyurethane will be an added advantage
• Execute against all job requirements while maintaining very high level of safety awareness
• Demonstrated experience managing existing business (negotiation, price management, issue resolution) and track record of hunting for and converting sales opportunities a plus
• Demonstrate high levels of motivation and deliver outstanding sales results

Additional Note

• Relocation/Visa sponsorship is not available for this role

Benefits What Dow Offers You

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Global Paid Time Off (PTO) policies:
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Groups (ERG) participation.

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) combines global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance leadership to achieve profitable growth and help deliver a sustainable future. The Company's ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications. Dow operates manufacturing sites in 31 countries and employs approximately 37, 800 people. Dow delivered sales of approximately $57 billion in 2022. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visit www.dow.com or follow @DowNewsroom on Twitter.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.