Our mission is simple, to Improve life through travel. Exodus Travels is one of the worlds leading adventure travel companies delivering outstanding travelling experiences across more than 90 countries worldwide. Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing travel experiences for years.
Our values are to Bring Happiness, Take Responsibility, Be Ambitious, and Always Passionate, they underpin the work that we do and act as a reminder of why we do it. We are looking for people who can embrace our values and live them every day.
What would you be doing?
As a Customer Operations Executive, you will be responsible for:
- Crafting, checking, and sending Tour Manifests to suppliers.
- Booking extra services and special requests: hotels, transfers.
- Availability/ room allocation management for your trips.
- Priority processing of late bookings and turnaround.
- Taking care of all client questions and requests pre-travel, by phone and email.
- Keeping your clients advised and updated on all changes to flights and itineraries (in conjunction with other departments).
- Taking payment and sending updated documentation for extra services arranged post-sales.
- Manage administration of all group visas, permits, and tourist cards.
- Processing client cancellations.
- Chasing missing details when required, in conjunction with the Support team.
- Coordinate any trip change letters in conjunction with the Aviation team and Trip Manager.
- Contribute to end-of-year Brochure Changeover process.
- Loading and management of all trip-specific details, such as joining information for Land Only clients.
- Excellent communication skills, both verbal and written.
- Friendly and professional manner.
- Previous customer-facing role is essential.
- Good travel experience.
- Competence in dealing with client requests and questions efficiently.
- Confidence when dealing with client complaints.
- Ability to prioritize workload on a day-to-day basis.
- Competitive salary
- Various employee discounts and offers
- Cycle to work scheme
- Contributory Pension scheme
- Career progression opportunities
Please note that for all benefits, details were accurate as of the date of publication. Any changes will be advised to you upon your start with the Company.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
We believe people are happier and perform best when they are able to be their true selves, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias, building an inclusive culture, and embracing diversity in all its dimensions.
