Customer Relations Manager

Our client in the Animal Health (Pharmaceutical) sector, based in Port Elizabeth; is seeking to employ an experienced, articulate, well presented and dynamic Customer Relations Manager to their team.

Experience in the Veterinary Wholesale Industry or Veterinary Supply Chain will be secure.

Candidates must be fully bilingual (English and Afrikaans) - non negotiable.

The successful incumbent will take full accountability, reasonability and ownership of this role which requires a minimum of 6 years experience in building &maintaining client relationships; and pro-actively identifying new business opportunities.

A wonderful career opportunity awaits you.

Requirements

The Candidate requires a Bachelor's Degree in Marketing, Business Administration, Economics, Finance, or any other related field.
6 years experience in building and maintaining client relationships and pro-actively identifying new business opportunities is required.
Experience in the Veterinary Wholesale Industry or Veterinary Supply Chain will be highly beneficial.
The ability to perform other duties as delegated by the Employer and Branch Manager.
A high level of computer literacy is a must. Ability to troubleshoot computer, network and printer issues. Knowledge of Sage Evo would be beneficial but not essential. Proficiency in all Microsoft applications required.
Must be adaptable to change.
Must be able to perform functions and remain calm while working in a high-pressure environment.
Must be able to travel to customers spread throughout the Eastern and Southern Cape on a regular basis.

Skills And Attributes

The Candidate must have an ability to create strong, meaningful, and long-lasting relationships.
Must be likeable and easily relatable to facilitate cross-functional interactions and, most importantly, customer relationships.
Must be customer-service orientated, demonstrate an ability to work in a fast-paced environment with ease, be self-motivated and proactive, have a voracious thirst for knowledge, have critical attention to detail, be able to prioritize and meet deadlines while working on multiple customers and duties/tasks at the warehouse, and have creative problem-solving skills.
Must have excellent communication and presentation skills that will ensure effective conveyance of information and execution of duties in a cross-functional setting.
Must be proficient in Afrikaans and English (writing and speaking).

Responsibilities And Expectations But Not Limited To

Expand and develop current relationships between customers and the company.
Handle any concerns and issues of the customers who buy from the company.
Work to rectify issues experienced by customers as well as aiming to improve the organization's overall customer satisfaction ratings.
Identify prospective customers, contact new/potential customers to discuss needs, negotiate prices and terms and prepare service agreements.
Keep customers updated on the latest products and special offers to increase sales.
Study and research current best practices towards; marketing, retention of existing customers and signing-up of new customers and the distribution of veterinary products and pet food and provide feedback and suggestions to management.
Maintain the company's online ordering system, as well as website, on a regular basis.
Teamwork is core to this function. The candidate will need to be working together with various team members within the company.
Day to day CRM functions will only constitute to around 50% of the time. The candidate will need to spend the remainder of the time assisting the management team with other day-to-day operational requirements such as warehousing, logistical management, HR, administrative duties, maintenance of the online ordering system and website, etc.

Please note should you not receive a response within Two Weeks of applying you may assume that your application was unsuccessful.

Desired Skills