Job Purpose
To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows
Key Accountabilities and Outputs
Enhanced customer service
- Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service
- Package)
- Continuous communication with SD Planning to ensure calibration of master data to meet
- customers changing needs
- Feedback on all customer comments, queries and suggestions provided to the responsible
- party with the intent to improve service levels
- Accountable for new customer take-on process in-trade including customer induction
- Order capture via customer calls (telesales) to support Telesales ambition and free up
Load plan execution
- Maintain good customer relations by delivering on promise consistently
- Day to day management of customers related delivery queries or complaints
- Explore and quantify opportunities to convert Customers to less expensive delivery modes
- Existing delivery modes optimised
- Master Data verified for accuracy
- Commitment to The Beverage Companys Food Safety policy and its objectives
- Ability to understand and implement all food safety requirements
- Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs
- Compliance with PPE requirements including jewellery policy
- Compliance with personal hygiene requirements in accordance with the organisations code of practice
- Active engagement in all training including competency testing
- Regular practice of hand washing and sanitising
- Prevention of cross-contamination of products - no allergens allowed in the manufacturing facility
- Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel
- Reporting of any illness or communicable disease before the commencement of shift
- Compliance with all legal, regulatory and customer requirements
- Enforce GMPs and conduct themselves in a manner conducive with food safety practices
- Maintain high standards of housekeeping and hygiene of equipment, facilities and work environment
- Informed and vigilant on food defense and food fraud risks
- Promote, encourage and continuously grow the organisations food safety culture
- Maintain zero compromise on product quality and safety
- Collaborate with internal food safety team to realise the organisations goals of retaining GFSI certification and continuous improvement
- Maintain open communication channels with Sales team and SD Planning
- Support social systems
- Support Administrators that work across functions
