Job vacancy for a customer service administrator in Plumstead.
Job responsibilities:
- Manage large amounts of incoming/outgoing calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Manage customers production request.
- Manage customer service calls.
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Generate sales leads
Job requirements:
- Proven customer support experience or experience as a client service representative
- Track production updates and new installations
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- 4 years working experience in a customer service possession
- Technical mind
