An amazing opportunity exists in Diep River, Southern Suburbs for seasoned customer service advisors who are passionate about service delivery!!
Job responsibilities:
- This position involves interacting with customers and providing advice on products/services.
- The employee will be liaising with customers who have arrear accounts and providing customer service whilst adhering to all regulatory requirements in an inbound and outbound call centre.
- Handling customer satisfaction and complaints.
- Resolve Customer Queries.
- Ensure that appropriate action is taken during and following any contact with a customer.
- To accurately capture information.
- To provide exceptional Service to UK Customers.
Job requirements:
- Matric or Grade 11
- Neutral Accent and fluent in English.
- At least 1 year customer service experience.
- An understanding of the UK market is advantageous.
- Ability to work rotational shifts, weekends and public holidays.
- Customer service skills.
- Negotiation/persuasion and objection handling skills.
- Basic numeracy and literacy skills.
- Resolving conflict.
- Listening skills.
- Telephonic skills.
- Excellent command of the English language (fluent and clear).
- This is a permanent position, basic salary and free transport available.
To apply, email an updated CV to: recruitment@sigmasa.co.za reference: EE_CSA_26/09/2017 or contact 021 410 0250
About company:
Previously known as Sanclare Financial (Pty) Ltd, The Sigma Financial Group is a subsidiary of Digicall Solutions (Pty) Ltd. We operate from high quality, supremely efficient centres in both Cape Town and in the UK, providing cost effective and compliant solutions to our clients
