Step into the wild world of OneDayOnly South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours
.
We're not fussy if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail part
y!
About
- you
You love helping people and know that an angry customer is just a golden opportunity. Hearing people say "Thanks! You're my hero for the day!" is what gets you out of bed in the morn - ing.Your typing skills are off the charts and typing errors are non-exist
- ent.You're calm under pressure and able to think outside the box for a solution if neces
The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout. We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on the best course of action for the cust
omer.
Responsibil
- ities:Identify the customer query/issue; gather and populate the relevant information on all related platforms/programs to assist the customer and or neighbouring team members or departments in the best possible response
- time.Commit to the customer, commit to the sale: familiarize yourself with current and previous deals, product info and deal pricing to assist customer queries and product-related ques
- tions.Perform small troubleshooting exercises by understanding the deal and product blurb/information to assist the customer effectively and avoid a longer resolution
- time.Liaise with the relevant Buying Team members to obtain required product/deal information, populating all relevant platforms/documentation/sheets required when escalating a customer's query to neighbouring team members and or depar
- tment.Deliver exceptional Customer Service, resulting in the best course of action for the customer; obtained within the best possible resolution
- time.Avoid poor response time outside of our SLA, a lack of communication/feedback - not addressing a customer's query/question adequately; implementing stalling techniques (lip ser
- vice).Identify query and product-related trends and escalate/raise them to the relevant depart
- ments.Adequate use of time management relating to all job-specific require
- ments.Reliability and willingness to assist according to the business
Requirements /
- skills
- :MatricMinimum of 2 years of customer service experience within eCo
- mmerce.Excellent phone etiquette and excellent verbal, written, and interpersonal
- skills.Ability to multitask, organize, and prioritiz
- e work.Service orientation at the highest
- level.Excellent use of grammar with exceptional verbal and written communication
- skills.Excellent computer literacy with the ability to quickly learn new so
- ftware.Experience with a customer service ticketing system (ZenDesk, Fres
- hdesk).Excellent listening skills and ability to understand the customer and business
- needs.Creative problem analysis and problem-solving techniques, with a high tolerance to stress and a fast-paced working envir
- onment.A keen eye for attention to detail and accuracy throughout all working pla
- tforms.Able to absorb and apply updates to processes and procedures via SOPs/Training Material, internal communication, and open floor me
- etings.Highly adaptable, shows initiative, customer-focused, driven, outgoing and a team
- player.A hardworking, fast-paced; all-round per
- former.Record details of inquiries, comments, and complaints, where necessary and acknowledge necessary departmental information sharing; record details of actions taken, where nec
- essary.Maintain applied KPI
- levels.Identify surrounding workload and the need to go over and above when nec
