We're an energetic team of young people who love events, working together and strive to create value for all stakeholders.
Join us as we redefine how ticketing works in Africa by empowering the next generation of event organisers to run their events easily and effectively. You will be an integral part in building the Quicket brand throughout Africa and your sense of impact will be huge.
Our customer service agents are focused on building strong relationships by going above and beyond to nurture and support our customers through the purchase process for a seamless ticketing experience.
Job responsibilities:
- Professionally handle incoming calls and emails from customers and ensure that issues are resolved timeously and efficiently.
- Direct calls and emails, including requests and unresolved issues, to the relevant department or resource when needs be.
- Manage EFT and cash deposit payments for online orders ensuring booking confirmations, extension requests, supplier form requests and payment queries are tended to in a timely manner.
- Assist in identifying opportunities to drive process improvements that positively impact the customer experience.
- Capture notes in the CRM system to provide customers with a more personalised experience.
- Continuously find ways to improve the customer experience.
- Own customer queries from start to finish - go above and beyond to make our customers day!
- Meet agreed goals and capacity targets.
- Handle general office administration.
Job requirements:
- Undergraduate degree preferred, preferably in communications, psychology or equivalent
- Excellent written and verbal communication skills
- Ability to work effectively in a team
- Excellent telephone etiquette
- Computer literate
- Organised with a can-do attitude
- Strong work ethic and target driven
- A minimum of one-year experience in a client relationship or similar role
- Must believe in the role of customer service and the impact on organisational success
- Past actions/achievements demonstrate a customer service orientation
- Experience in technical support
- Google apps such as Gmail and Google Docs
- Work with payment gateways
- Working five hours on Saturdays is a bonus
- Patience and conversational friendliness with all customers
- Strong detail orientation and communication/listening skills
- Highly developed sense of integrity and commitment to customer satisfaction
- We value individuals who take initiative, are curious to learn and understand how technology works, believe in honest and transparent communication and above all are team players who always put the needs of our customers first
- You like to have a little bit of fun...
Only applications that include a cover letter will be considered.
About company:
Quicket is an industry leader in ticketing technology, providing technology to thousands of events and is one of South Africa's largest online ticketing providers. Our powerful cloud-based software, dedicated account managers, support staff & experienced on-site teams all work together to make events run beautifully.
