Posted on: 15 April 2023
ID 857166

Customer Service Agents

Duties and Responsibilities

Answering phones from customers professionally and responding to customer inquiries and complaints

Researching required information using available resources

Handling and resolving customer complaints regarding product sales to customer service problems

Providing customers with the organization’s service and product information

Processing forms, orders, and applications requested by the customers Identifying, escalating priority issues and reporting to the high-level management

Following up complicated customer calls where required

Obtaining and evaluating all relevant data to handle complaints and inquiries Recording details of comments, inquiries, complaints, and actions taken

Managing administration, communicating and coordinating with internal departments

Technical expert in related computer applications Able to maintain customer confidentiality

Follow communication “scripts” when handling different topics

Requirements:

Administrative Skills.

Computer literate - Proficient in Microsoft excel, word and emails.

People skills – friendly and calm demeanor.

Communication skills: verbal and written.

Organized, structured, accountable and able to meet deadlines.

Energetic and enthusiastic.

Honest and reliable.

Team player.

Able to work unsupervised.

To Apply Please Call Or WhatsApp us on 0635133450

Occupation:
Sales representative
Sales jobs
More details
Salary:
9800 R
Contract type:
Full-time


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