Amazon is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service. Amazon Customer Service Associates are a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in resolving any and all customer facing problems, especially over this high volume time of year. Associates may communicate with customers via phone, email and chat. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast paced environment.
• Ability to empathize with and prioritize customer needs
• Ability to communicate clearly and concisely with both external customers and coworkers.
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools.
• Fluency in Windows Operating Systems and Microsoft Outlook.
Basic Qualifications:
- Completed NQF Level 4 qualification (Grade 12) or higher.
- At least 3 months of working experience (any environment).
- Ability to work full time (40 hours per week, this includes rotational shifts, weekends and public holidays).
- Good command of English (verbal and written).
- Typing, phone, and computer navigation skills.
- Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools.
- Ability to cope well in a high pressure environment while maintaining high quality outputs.
To apply, please e-mail cs-cpt-hvh@amazon.com to secure a slot to do the assessment on-site.
