Customer Service Coordinator

• Main Responsibilities
• Entering orders in SAP and working closely with the commercial team to progress order requirements & to ensure that our Account Managers are kept fully up to date with their commercial activities
• To deliver timely and accurate invoicing to our customers
• Create and maintain Master product and Customer data in SAP
• Be the voice for the inbound / outbound customer service calls
• Coordinate Orders for Vending Projects and Installations
• Importing of Data for strategic Customer Accounts
• Creation of files for the Assembly and Production Warehouse
• Effectively & accurately provide pricing, product guidelines, and delivery dates to accurately complete orders and answer any customer related questions to ensure fluent progression of orders
• Clearly communicate critical and detailed information across other departments to ensure quick and accurate delivery to our customers
• Maintain accurate customer and sales order records in all software systems (SAP and salesforce.com)
• Maintain file systems and daily filing tasks for all orders
• Provide support to help resolve issues related to sales order entry, customer order records, billing, subscriptions, and other customer communication
• Support & assist in ensuring that back office processes are consistently efficient & evolve to meet business requirements to fully meet customer needs
• Effective communication across multiple departments to ensure accurate & on time delivery of requests and orders for our customer base
• Work in line with KPIs and within defined SLAs to meet business & customer expectations of our high standard service

Skills & Experience Required + Key Competencies

• Must be fluent in English and at least one other European language (written and verbal)
• Similar work experience required: 3-5 years
• Must be very customer focused with a determination to elevate the customer experience
• Experience with SAP required, and salesforce.com preferred
• Clear and professional communication skills
• Effective at performing detail-oriented tasks
• Ability to work in a fast-paced environment
• Demonstrate strong relationship building skills
• Ability to work in a team setting, sharing responsibilities and goals
• Ability to maintain a positive attitude in stressful situations
• Ability to learn procedures and concepts quickly
• Skilled in problem and conflict resolution
• Process oriented whilst remaining agile to support business needs
• Able to effectively work remotely and to be driven by self-initiative
• Excellent computer skillsMicrosoft Office Suite; including Outlook, Excel, Word & PowerPoint

We Dont Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58, 000 professionals in 60 countries across the globe. Here, youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

Youll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here, too.

Purpose-Driven Company:

Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.