Customer service manager is needed in Port St Johns, Eastern Cape.
Job responsibilities:
- Responsible for the profitability and customer satisfaction for assigned contracts.
- Provide both service agreement, and time and material program management.
- Assist in sales campaigns for new contracts and proposals.
- Assure timely resolution of customer issues and customer satisfaction for assigned contracts.
- Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams.
Job requirements:
- Engineering Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 3 years of experience in Services).
- Minimum of 3 additional years of experience in Customer Contract Management.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Ability to influence others and lead small teams.
- Lead initiatives of moderate scope and impact.
- Ability to coordinate several projects simultaneously.
- Effective problem identification and solution skills.
