Customer Service Officer

Position Title

Customer Service Officer

Agency

Western Australia Police Force

Salary

Level 2, $70, 432 to $75, 516 p.a, PSCSAA 2022

Location

Carnarvon

Unit/Division

Regional WA

Branch

Carnarvon Police Station

Work Type

Permanent - Full Time

Position No.

91959

Closing Date

2023-08-17 4:00 PM

Position Title

Customer Service Officer

Branch

Carnarvon Police Station

Location

Carnarvon

Work Type

Permanent - Full Time

Closing Date

2023-08-17 4:00 PM

Salary

Level 2, $70, 432 to $75, 516 p.a, PSCSAA 2022

Agency

Western Australia Police Service

Company Information

Description

No accommodation is available for this position.

POSITION OBJECTIVE

This role contributes to the effective and efficient operation of the Carnarvon Police Station by undertaking a broad range of customer service duties and providing administrative support.

APPLICATION PROCESS

Please ensure you complete, sign and scan the Integrity Check Consent Form (refer attached) and submit it along with your application (the Integrity Check Consent Form is not required for current WA Police Force employees).

Applicants are not required to address the work related requirements at this stage of the selection process.

Applicants are required to submit a comprehensive Curriculum Vitae (CV). Your CV should provide enough detail (dot points are sufficient) to allow the selection panel to assess your skills and experience relevant to the Key Accountabilities of the attached Position Description Form.

It is important to note that your CV should be tailored to clearly outline that you possess transferrable skills and experience relevant to the advertised role. Your ability to demonstrate this will be a key factor in determining whether you are competitive.

The CV must also include the names and contact details of two (2) referees who can comment on the applicants ability to satisfy all of the Essential Work Related Requirements. Applicants should nominate at least one immediate (most contemporary) supervisor/manager unless exceptional circumstances exist.

Please note: For applicants deemed suitable, all Essential Work Related Requirements listed in the Position Description Form will be assessed at some stage during the selection process.

Other Conditions

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies throughout the district. In addition to this, should the successful applicant decline or vacate the advertised position, then the panel may select another suitable applicant from this selection process. Both of these options remain valid for a period of twelve (12) months from the initial date of the appointment.

Integrity and criminal checks will be conducted if the recommended applicant for a position is not a current WA Police Force employee. Any relocation costs associated with appointment to these positions may be the responsibility of the successful applicants.

SUBSTANTIVE EQUALITY & WORK HEALTH & SAFETY (WHS) STATEMENT

The WA Police Force is an Equal Opportunity Employer and encourages Aboriginal Australians, young people, people of diverse sexualities and genders, people with disability, people from culturally and linguistically diverse backgrounds and women to apply for positions within our agency. The Department also promotes flexible family friendly work practices.

Throughout the recruitment process we provide reasonable adjustments to allow people with a disability to participate effectively. Reasonable adjustments can also be made available to assist you in the job, if you are successful in gaining employment.

WHS is a vital component within the WA Police Force. Safety is a partnership between the employer and their employees and it relies on all of us working together to ensure that everyone is safe in their working environment, which enables them to go home safely. We incorporate safety in every part of our business and it is an integral part of the decision-making process.

The WA Police Force has a duty of care to ensure employees are not adversely affected by alcohol or drugs in the workplace. The effect of alcohol or drugs can impact on the health and/or safety of the individual or others, and this behaviour is not aligned with the WA Police Force Code of Conduct. As a result, a testing regime has been established as an important way of providing assurance to the community that the expectations they hold for all members of the WA Police Force are being met. Regular testing of all employees for alcohol and drugs aims to ensure the health, welfare and safety of all personnel and promote community confidence in the WA Police Force.

FOR FURTHER JOB RELATED INFORMATION

Please contact Sandy Jenal on telephone number (08) 9923 4638.

SUBMITTING YOUR APPLICATION

Applicants are requested to apply online. To apply online, you must have a valid email address and be ready to attach your comprehensive electronic resume, integrity check form (if required) and any additional attachments as requested in the APPLICATION PROCESS section of the advertisement. Please select the APPLY FOR JOB button at the top/bottom of this advertisement. Should you encounter any problems lodging your online application please contact Police Staff Selection and Deployment on (08) 6229 5772 during business hours (8am to 4pm, Monday Friday), prior to the specified closing time.

FAXED, LATE OR PRO-FORMA APPLICATIONS WILL NOT BE ACCEPTED

Application packages and the Position Description Form are attached below.

Attachments