By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.
Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).
In short, this means that when joining Customer Care & Order Operations you will get a unique opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.
For this role, you will be expected to be located in Johannesburg, South Africa.
A Day in the Life
- Managing daily activities of Customer Care & Order Operations in the Africa region.
- Building and maintaining collaborations and networks with the regions commercial teams.
- Maintaining a regional identity across all Africa team members, located in South Africa and Egypt.
- Managing all escalations with the right level of engagement to solve the difficulties at hand.
- Hiring the best talent and developing the existing members of the Customer Care team.
- Collaborating closely with your peer Customer Care Managers in the region to share best practices, alignment, and teamwork.
- 5+ years experience in functional leadership/people management with 20+ employees in a matrix organization.
- Remote people management experience.
- Knowledge of order management processes.
- Excellent business acumen and great stakeholder management skills.
- Excellent analytical and data-driven decision-making abilities.
- SAP ERP knowledge.
- Project management/process improvement certifications.
We offer a competitive salary and benefits package to all our employees:
- Flexible working environment
- Annual Incentive Plan % depending on company results
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Skills Lab
- Employee Assistance Program and Recognize! (our global recognition program)
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 90, 000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.
When joining Medtronic, youll become part of a company that is recognised as a Top Employer for 2022 in multiple countries throughout Europe. Every day we strive to engineer the extraordinary all the while delivering excellent employee experiences and practices benefitting you and your career. Read more about Top Employers .
Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
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