Customer Service Rep - South Africa

Metabolic is a rapidly growing 100% remote $80MM+ metabolic optimization company seeking veteran Customer Service Representatives who want to help us transform customers into brand evangelists. This is an extraordinary opportunity for a persuasive, patient, and self-directed service agent to become an integral part of our Phone, Email and Chat Service Team. Your expertise will help us improve our service level scores and lower our refund rates. This is a fantastic opportunity for someone who wants to blend their professional superpowers with their personal passion for health, wellness, and fitness.

If youre passionate about health and wellness, and you

• Have a pleasant and friendly voice that makes talking to you easy
• Can juggle many tasks at a time without losing efficiency
• Consider attention to detail, one of your key strengths
• Excel at motivating and encouraging customers
• Take pride that you can resolve conflict and make customers feel heard
• Flexible shifts during our 8 am to 9pm, 7-days a week coverage US EST time...
• Self-guided training materials to help you improve your skills...
• One-on-one training with your team leads throughout the week...

then please read on as youre precisely the type of unique talent were looking for.

What are the Key Points?

• Compensation: This is a long-term, renewable contract at $6 USD per hour, paid in ZAR.
• Location: 100% Remote
• Hours: Several Shifts available in Eastern US Time Zone.
• Culture: Human-first with High-Performing, Happy & Humble People (no jerks)
• Personality: Friendly, extraverted and able to give our customers an amazing experience.

Who Will You Report Into?

Hello, my name is Ashley Flesch, Director of Customer Service of Metabolic, and I need your help. I recently joined Metabolic to make our brand the best customer experience in the world. Metabolics goal is to make living healthy, easier than living unhealthy. Our customers love our programs, but I need to add more world-class agents to the team because we are growing. I am looking for a rare individual A seasoned representative who has an incredible voice, perfect writing skills and always optimizes for efficiency. With your help, will hit the service levels that make us the best support team in the world.

Whats the Team Environment Like?

Having learned from my previous experiences, Ive gone to great lengths to set up an environment that allows us to move quickly, avoid bottlenecks and have the tools we need to do our jobs best, including:

• Comprehensive Training You will onboard quickly with our self-guided training program.
• Performance Incentives When you hit service-level goals, you will be rewarded.
• Clean Reporting Every day, you will have access to reporting that shows your statistics.
• Easy Interfaces We use Salesforce and have optimized the workflows for easy management.
• Supportive Environment You will receive weekly support and training to improve.

Whats the Ideal Candidates Background?

You have over 5 years of phone, email and chat service experience and always hit your numbers. Your previous supervisors have told you that you are the best representative they have ever had on their team because you were always on-time, always efficient and always hit your service-level scores. After working in a call center, you are now looking for an opportunity to work remotely from your home because you want to have a better work-life balance. You have a computer, high speed internet connection and a quiet environment to work from and covering shifts on East Coast time zone is your preferred time to work.

Just as importantly, youre extremely into health, wellness and/or fitness. You love experimenting with new habits, realize how important having an optimized daily routine is and simply cant get enough of this stuff. Perhaps youve had a health challenge that got you interested, or youve just always been highly passionate about health, wellness and fitness. Either way, your eyes are lighting up at the possibility of aligning your personal passion with your professional superpower.

What Will You Be Working On?

• Phone/Email/Chat You will be trained and assigned to cover one or all these channels.
• Refund Saves We have specific targets for refund saves. You will provide customers with help to ensure they receive the best customer services while saving the sale to the best of your ability.
• Product Help You will provide details to help customers unlock the features of our programs making experience smooth and helpful.

Whats Our Culture Like?

We have a human-first culture that puts the needs of our team first. We combine dedicated time for service time, but also time in your week to receive world-class training.

Who Are We and How Are We Different?

After 11 years of trial and error with over half a million people, we've discovered that optimizing our metabolisms delivers the results we all want: feeling our best, looking our best, performing our best, and living longer. Our metabolism is our inner compass, but most of us don't understand how to read it. Once we do, it will show us exactly what we need to thrive, and Metabolic helps our customers get there.

We began just over a decade ago with no centralized brand, launching products and services to solve one consumer problem at a time. Since then, we've evolved into an $80 million metabolic optimization company, unified under the Metabolic name. We launched our e-commerce site in early 2023, and our all-in-one digital subscription app, the MetabolicOS, is set to launch later this year, propelling our next phase of growth.

We all come with a strong ownership mentality and a relentless inner drive others might find disturbingly intense! We're on an unwavering mission to make healthy easier than unhealthy, and to us, that means staying laser-focused on our goal at all times.