This remote position can be performed anywhere in South Africa with a fast, reliable internet connection.
Duties
However, these are some examples of duties that are typical for a customer service representative
The responsibilities and duties will vary depending on the company you are matched with.
- Responding to customers' queries on live chat.
- Reply to customers by email.
- Answering phone calls from customers.
- Finding solutions to customers' problems.
- Communicating with team members to ensure the best possible customer service for each client.
- Fluent in English (Written and Verbal).
- Computer literate, including using (Microsoft Word, Excel & Email).
- Flexible to work US Timezone hours for 40 hours per week (Monday-Friday).
- Matric (Grade 12) or equivalent.
- Typing speed of 40+ words per minute.
- Highly motivated, career-focused professional.
- 2+ Years of Experience in a customer-facing role.
- Experience using a customer support ticketing system.
