3-5 years sales experience within a B2B environment coupled with experience in handling exports queries, documentation, and coordination with internal and external agencies secures.
A wonderful career opportunity awaits you.
Requirements
- Relevant Qualification.
- 3-5 years experience within a B2B environment.
- Experience in handling exports queries, documentation, and coordination with internal and external agencies.
- Must come from a Customer Service/Internal sales background. Understands orders and processing of orders end to end (Not taking order and then handing over the order to someone else).
- Experience in processing export orders is an advantage.
- Ideal candidate would have experience in dealing with the full customer journey from order processing through to delivery of goods i.e., end to end customer experience sale confirmation through to overseeing goods to customer's door.
- Experience in and understanding of how customer service is an extension of supply chain and operations is an advantage.
- High driver for customer excellence.
- Sound knowledge and working experience on Microsoft Excel (intermediate level).
- Sound Telephonic skills.
- Excellent verbal and written communication skills.
- Analytical problem-solving skills.
- Multi-tasking and able to work under pressure.
- Attention to detail.
Responsibilities and expectations but not limited to:
- Liaise with the operations and dispatch staff to ensure that customer requirements are met.
- Resolve product/service queries by clarifying customer complaints and logging on [URL Removed] daily.
- Update customer price lists when price changes occur.
- Ensure that internal staff have all the relevant information so that invoicing can be done timeously.
- Manage incoming calls and ensure that all customer demands are met.
- Direct customer queries to the relevant party.
- Check the inventory on hand daily based on customer forecast.
- Conduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each department.
- Recommend potential products and services to customers.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Load customer orders on the MFGpro system to create a sales order.
- Create a job card based on the sales order.
- Ensure that all orders are accurately created and timeously distributed to the production department.
- Request a time frame from the Production Supervisor regarding urgent orders.
- Communicate the time frame to the Dispatch Supervisor to ensure that delivery occurs within the allocated deadlines.
- Liaise with the Finance department regarding customers that are on hold.
- Send correspondence to the Finance Department regarding customers accounts that are suspended.
- Provide customers feedback in terms of urgent orders as well as materials that are out of stock.
Desired Skills
- Customer Service
- sales
- b2b
- export
- key account
- account management
- supply chain
