Via Afrika, a well-established developer of educational content and training materials is seeking a dedicated and customer-focused individual to join our team as Customer Services Agent.
Key Responsibilities
- Develop and maintain a comprehensive understanding of all Via Afrika product to answer customer questions effectively
- Provide prompt and accurate assistance to all customers inquiries
- Provide customers with accurate quotations within agreed timelines
- Process all orders received within agreed timelines
- Resolve customer issues to ensure customer satisfaction
- Communicate clearly and effectively with customers through various channels whilst maintaining a positive attitude
- Assist customers with technical issues related to online orders, payment processing and website navigation
- Provide customers with updates on the status of their orders with estimated delivery times
- Maintain accurate records of customer interactions, in queries and resolutions
- Collaborate with other departments to ensure smooth order fulfilment and timely delivery
- Identify opportunities within scope of work to promote additional product and services to customers
- Gather feedback from customers to improve the companys services
- Handle complaints with professionalism and empathy, aiming to resolve issues to the customers satisfaction
- Relevant Post Matric qualification
- Unendorsed Code 08/B driving licence
- At least four years experience working in a similar role
- Computer skills (a proficiency test will be conducted):
- Excellent working knowledge of Microsoft Office (Word; Excel Formulas, filtering, VLOOKUP)
- Good knowledge of Bookmaster modules will be advantageous.
- Excellent knowledge and experience working in OneDrive, Google Drive and using WeTransfer.
- Experience working in Papertrail will be advantageous.
- Proficiency in numerous South African languages will be advantageous with fluency in English
- Brilliant people skills
- Excellent and well-experienced administrator
- High attention to detail and expert level of accuracy
- Multitasking abilities
- Proactive
- Organisational skills
- Strong troubleshooting and problem-solving skills
- Time management skills
- Working independently and in a team-based structure
- Integrity
- Knowledge of educational publishing and the education industry will be advantageous
Please apply via the following link https://viaafrika.simplify.hr/vacancy/2th1uj by Wednesday 30 August 2023.
If you have not received any feedback within one month of the closing date, please consider your application unsuccessful. Via Afrika reserves the right not to make an appointment.
Given the employment equity policy of Via Afrika, preference will be given to suitable candidates from the designated groups.
