- Minimum of 1 years front office/customer service experience.
- Grade 12 or equivalent (NQF Level 4)
- Tertiary Qualification
- A valid, unendorsed Code 8 drivers license - must have at least 1 years driving experience
- Computer literate - must be comfortable using a computer at a fast, accurate pace.
- Ability to read a map or make use of GPS system.
Job Outputs
- Effectively handle all aspects of the customers check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
- Making, amending, cancelling and monitoring reservations as required.
- Provide excellent customer service, effectively assisting with customer queries.
- Various admin and general office duties, for example capturing fuel, VRVs, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
- Responsible for the security and quality control of vehicles and other company property.
- Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
- Adherence to good housekeeping and general cleanliness standards for branch environment.
- Dealing with cash, customer payment data and finances responsibly.
- Cleaning of vehicle interior and exterior to our high standards.
- Refueling vehicles, checking tyre pressure and oil/water/other fluids after every rental.
- Delivering vehicles to customers in accordance with our procedures.
- Maintaining the integrity of the company by behaving ethically and safeguarding the assets and interests of both the business and our customers.
- Other duties on request.
