B2B Customer Service Agent

The B2B Customer Service Agent will be responsible for delivering excellent customer service to our business-to-business clients. The ideal candidate will have exceptional communication skills, strong attention to detail, and the ability to problem solve efficiently.

Key Responsibilities

• Handle incoming inquiries from B2B clients via phone, email, and chat
• Resolve customer issues in a timely and professional manner
• Provide product information, pricing, and quotes to clients
• Coordinate with internal teams to address customer needs and concerns
• Follow up with clients to ensure satisfaction and build long-term relationships
• Document customer interactions and maintain accurate records in CRM system

Qualifications

• Minimum of 2 years experience in a customer service role, preferably in a B2B environment
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Proficiency in CRM systems and Microsoft Office Suite
• Ability to work independently and prioritize tasks effectively
• Knowledge of sales processes and understanding of customer needs in a B2B setting

Education

• High school diploma or equivalent required
• Bachelor's degree preferred

This is a full-time position with competitive salary and benefits. If you have a passion for providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this role.