Posted on: 08 May 2023
ID 859104

Team Leader: Call Centre-Johannesburg

Purpose Statement
  • To manage the 24 hour Call Centre to ensure that a high quality service is provided to clients by a highly skilled and trained team of Call Centre Agents operating within an efficient environment according to approved, up to date, well documented processes and procedures.
Experience

Minimum:
  • 2-3 years Call Centre experience with leadership or oversight experience
  • 2 years Banking experience
  • Banking products relating to all types of accounts, credit card and electronic banking products.
  • People management practices and principles
  • Business acumen
  • Stakeholder engagement
  • Banking/ Financial Services landscape and products
  • Customer service principles and practice
  • Business communication and presenting of information
  • Delegation and conflict management
Ideal
  • Capitec Bank environment and products
  • Banking and legislative requirements
  • Computer literacy: Call Centre system & reporting
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
Qualifications (Ideal Or Preferred)
  • Bachelor's Degree in Commerce or Psychology
Knowledge

Skills
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Planning, organising and coordination skills
  • Leadership Skills
  • Interpersonal & Relationship management Skills
Conditions of Employment
  • Clear criminal and credit record
Occupation:
Finance jobs


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