Are you a dynamic team leader with a passion for motivating teams and achieving results? If you have a knack for communication and a flair for solving challenges, we have an exciting opportunity for you!
ABOUT THE ROLE:
Were looking for a call centre team leader to oversee and guide a team of sales agents. In this role, youll ensure that our agents provide quality service while supporting the meaningful work of our clients primarily non-profit organisations. If youre a natural motivator with excellent organisational skills, this could be the perfect role for you.
WHAT YOULL BE DOING:
- Lead a team of enthusiastic sales agents to meet and exceed targets.
- Set individual and team targets to ensure success.
- Help recruit, train, and develop agents to handle customer interactions professionally.
- Monitor and evaluate performance, offer constructive feedback and coach agents.
- Assist agents with tough questions or challenging calls.
- Provide immediate solutions to team concerns and maintain a productive work environment.
- Create and maintain call scripts for agents.
- Collaborate with management to identify areas for improvement and streamline operations.
- Ensure team compliance with objectives, performance standards, and company policies.
- Keep agents informed and ensure they have comprehensive knowledge of the organisations they represent.
- Foster a clean, organised, and positive workspace.
- Proven experience as call centre team leader or in a similar leadership role.
- Excellent verbal communication and listening skills.
- Fluent in Afrikaans and English (speak, read and write).
- Proficiency in MS Office and general computer literacy.
- Strong time management skills and leadership abilities.
- Ability to stay calm and professional under pressure.
- Valid matric (Grade 12) or equivalent certificate.
- Clear criminal record.
- Own transport is essential.
- Youll be part of a company that makes an impact by supporting meaningful causes and valuing collaboration.
- Youll have the opportunity to make a difference while growing your leadership skills.
- Youll enjoy continuous training and development opportunities to advance your career.
- Youll earn a competitive salary while working with a passionate team.
- Meeting sales targets.
- Contributing to a positive and productive work environment.
- Supporting team collaboration and success.
If youre motivated by achieving goals, coaching a team to success, and working in a dynamic, fast-paced environment, wed love to hear from you!
LOCATION:
Monument Park, Pretoria
SALARY:
R10 000 - 12 000 p/m + comm
HOW TO APPLY:
Email: Send your CV and cover letter to careers@righanglehr.co.za with the subject line Call Centre Team Leader Application.
WhatsApp: 064 652 8998 (Include a 60-second voice note introducing yourself and summarising your experience.)
Online: Apply directly through our career portal: https://tinyurl.com/y5rvfenw
Apply now and join a team where your skills and passion make a difference!
