Purpose of the Job
Maintains a positive image of the company through management of the information desk. Sells gift cards and attends to visitors in a welcoming, pleasant, professional and courteous manner ensuring accurate information is provided at all times and that the information desk runs smoothly, efficiently and effectively according to standard procedures.
Role Objectives / Responsibilities
To manage the information desk during trading hours ensuring:
- The information desk is presentable at all times
- A professional and personal image is upheld at all times.
- Customers are received in a welcoming, pleasant and courteous manner, their queries are resolved timeously and customers are given accurate information at all times.
- The register is updated with accurate customer details when the wheelchair is signed out and returned
- Wheelchairs are always neat and tidy
- Files are neat and up to date
- Follow-up on outstanding wheelchairs
- Problems are immediately reported to the information Desk Supervisor / Assistant Finance and Admin Manger / Finance and Admin Manger
- Daily Taking Sheets are completed correctly
- Sales to be reconciled & balanced on a daily basis
- Gift cards are recorded and sold in sequence
- All Fica Requirements are met
Matric Certificate
Experience
At least 2 years minimum cash sales / administration / reconciliation /customer service experience
Competencies
Essential
Adhering to Principles and Values
Delivering Results and Meeting Customer Expectations
Leading and Supervising
Working with People
Following Instructions and Procedures
Learning and Researching
Desirable
Adapting and Responding to Change
Coping with Pressure and Setbacks
Deciding and Initiating Action
Presenting and Communicating Information
Achieving Personal Work Goals and Objectives
