- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM and help-desk best practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Strong attention to detail
- Ability to prioritise own workload and work independently
- A quiet, no-distractions work from home space
- Fibre Internet & high-speed laptop
- Good understanding of computer systems, mobile devices and other tech products
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