Customer Services Representative

An international supplier of Crop Seed is seeking a well-presented, energetic team player within their Customer Services Department, responsible for assisting customers and processing and following-up on all sales orders.

Minimum Requirements For The Role

• Must have completed a National Senior Certificate and ideally a degree/diploma in a relevant field
• Minimum 2 years experience as a Sales Coordinator role with experience in processing sales orders and liaising with customers
• Must be Computer Literate, specifically in Excel
• Working knowledge of an ERP system will be a strong advantage
• Customer-oriented attitude with excellent interpersonal and communication skills
• Must have attention to detail with the ability to work accurately and under pressure.

The Successful Candidate Will Be Responsible For

• Opening and maintaining customer accounts.
• Processing, coordinate and confirm of sales orders.
• Providing pricing and delivery information.
• Following up on deliveries daily.
• Identifying and assessing customers needs to achieve satisfaction.
• Building sustainable relationships through open and interactive communication.
• Handling complaints and liaising within the Quality Management process.
• Informing customers product availability.
• Assisting walk-in customers with orders.
• Processing of cash, card, and EFT payments
• Directing queries to the relevant product specialist/department.
• Coordinating sales transactions from placing order to delivery.
• Following-up on stock availability and outstanding orders.

Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates