Are you driven, customer-focused, and motivated to succeed? Were looking for an exceptional individual to join our team as a Customer Loyalty Specialist.
About The Role
In this role, youll engage with both new and existing residential customers, offering outstanding service while meeting performance targets. Youll handle inbound and outbound calls, as well as respond to email inquiries. Whether you're assisting customers or negotiating contracts, your goal will be to ensure each customer feels valued and supported.
Youll thrive in a fast-paced, team-oriented environment, where proactive communication and problem-solving are key. This is a great opportunity to develop your negotiation and customer service skills while making a tangible impact on customer satisfaction and retention.
This role is based in South Africa
About Us
Were brsk. Were customer obsessed and proud, but dont just take our word for it. Weve got a score of 4.6 on trust pilot with our customers showing you just how we go the extra mile.
Were a UK-based, award-winning full fibre broadband provider who are rolling out up to 2 gigabit per second broadband to homes across the UK. We have quickly become one of the fastest-growing alternative networks (Altnets) in the UK, already reaching over 800, 000 homes.
What sets us apart? Our people do. Each team member has a voice and contributes to building our company. Our recent employee engagement scores are as high as 88%, indicating that our teams feel connected and empowered.
Key Responsibilities
- Customer Retention: Answer inbound retention queries, make sales, save accounts, and provide excellent customer service.
- Order Processing: Accurately process customer orders in the appropriate systems.
- Target Achievement: Consistently meet and exceed weekly and monthly performance targets.
- Database Maintenance: Update and manage database reports related to customer interactions and retention activities.
- Proactive Outreach: Reach out to customers to encourage contract renewals.
- Sales & Customer Service Experience: Experience in a customer-facing, fast-paced sales environment is a plus.
- Communication Skills: Ability to build rapport with customers quickly and communicate effectively.
- Enthusiasm: A strong work ethic and enthusiasm for delivering exceptional service.
- Self-Motivation: Ability to work independently, with resilience and a proactive mindset.
- Influencing & Negotiation Skills: Strong influencing skills with a focus on win-win outcomes.
- Tech-Savvy: Comfortable using various systems and applications; quick to learn new tools.
- Problem-Solving: Strong interpersonal and problem-solving abilities.
- Work-from-Home: This is a primarily remote position. Youll need your own reliable laptop, strong fibre internet connection, noise-cancelling headset, and a quiet work environment. A monthly working-from-home and connectivity allowance will be provided.
- Team Collaboration: Although remote, we require occasional in-person meetings and training with your team. Ideally, candidates should be based in or around Johannesburg.
- Contract Length: This is initially a 3-month contract, with the potential for a permanent position based on performance.
