We're your dream customer team!
In this role your core focus will be on ensuring customer delight. You will be responsible as the first point of contact to assist your customers based on individual customer needs. It is a demanding role with many outcomes expected. It requires a highly-organized and efficient individual with strong communication skills, good business acumen, sound technical orientation and the ability to multi-task. This is a global role and may require later shifting in order to overlap with US trading hours.
You'll Need
- Proven experience in customer success or account management within a SaaS or technology company (3-5 year dependent on sector experience).
- Strong understanding of customer success/account management principles, methodologies, and best practices.
- Excellent interpersonal and communication skills.
- Analytical mindset and ability to leverage data for decision-making.
- Results-oriented with a focus on customer satisfaction, retention, and revenue growth.
- Self-motivated and able to work independently while collaborating effectively.
- Experience managing a large volume account set is preferred.
- Familiarity with Salesforce CRM software and Gainsight platforms is a plus.
- Bachelor's degree in business or related field (or equivalent work experience).
Were fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly and outstandingly. Were big on honesty because it makes us better. Were empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. Thats The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. Thats why were committed to building an inclusive, diverse community that celebrates and welcomes everyone unless theyre a cybercriminal, of course.
Were proud to be an Equal Opportunity and Affirmative Action Employer, and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic wont affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
