Customer Success Consultant

Key Responsibilities

• Deliver high-quality training services to clients in the implementation, integration, and usage of our HR Recruitment Software.
• Consult with clients to identify their needs, requirements, and goals for the software.
• Develop and maintain user manuals, training materials, and other documentation to support the training and implementation process.
• Manage client relationships to ensure customer satisfaction and retention.
• Conduct needs assessments and gap analyses to determine training needs.
• Provide ongoing support and guidance to clients on software usage and best practices.
• Identify opportunities for improvement in the software and make recommendations to the development team.
• Stay up-to-date with the latest HR recruitment software trends, developments, and best practices.

Skills And Qualifications

• At least 2 years of experience in technology consulting and/or training role
• Good knowledge and experience with HR tech and/or related technologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to develop training materials, manuals, and documentation.
• Strong problem-solving and analytical skills.
• Ability to manage multiple projects and prioritize workloads.
• Proven track record of successful client relationships and project delivery

Desired Skills

• HR Recruitment Software
• Consulting
• Technology
• Development
• Problem Solving

Desired Work Experience

• 5 to 10 years

Desired Qualification Level

• Certificate

About The Employer

Red Ember is currently recruiting a Customer Success Consultant to be based at a company in Johannesburg.