Somerset West
R18 000 to R 23 000
Requirements
- Youre passionate about great customer experience, making complex things simple, all while improving our clients lives in the process
- 1+ years of experience in an account management, customer success or online training in the software industry
- A track record in property management
- Phenomenal interpersonal skills that allows you to easily build new relationships
- Ability to work under pressure
- Tech savvy
- Drive and own the new client onboarding journey
- Develop and foster strong client relationships with ease to properly understand the clients business needs and ensure optimal adoption of our software
- Management of data migration from clients previous solution
- Online training sessions on our software
- Regular client usage audits and consultation sessions to optimally use our solutions
- Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate
- Handle and resolve customer requests and complaints.
- Minimize customer churn by pro-active client consultations
- Improve customer experience through product support in product design and product development.
- Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions
To apply for this position: Send MS Word format CV to jobs@emporium.co.za and use POS24087 in the subject line
