Customer Supply Chain Manager

Site Name: South Africa - Gauteng - Johannesburg

Posted Date: Mar 24 2023

Hello. Were Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, were improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum through a unique combination of deep human understanding and trusted science. Whats more, were achieving it in a company that were in control of. In an environment that were co-creating. And a culture thats uniquely ours. Care to join us. It isnt a question.

In this role you will

• Drives supply chain efficiencies. long-term strategic opportunity development and deployment. Key areas of focus and development include: service, cost, reliability, communication, resiliency and customer-trust.
• This role partners with customers, internal customer Supply Chain & commercial departments to provide customer-solutions that achieve operational excellence while meeting customer service metrics and expectations and to advocate for additional resources, technical and process improvements, and provide forecasting insights.
• Identifies value add projects and effectively manages large scale initiative deployment, timelines, and change management with a proven track record of impact delivery.
• This role will serve as the key supply chain voice with customers, providing updates on supply disruptions, critical business updates, and key integration milestones.
• This role will maintain strong working relationships with customer supply chain contacts within the customer to enable a collaborative approach to working to develop an in-depth knowledge and understanding of the customers systems, process key performance index and ways of working.
• Drive supply chain execution and efficiencies by using Customer Scorecards to deliver best in class results.
• Drive Collaborative Planning Forecasting and Replenishment (CPFR ) by providing customer insight and influence to deliver improved promotional, forecasting and replenishment accuracy and Build collaborative plans to service Key/Major Promotions, NPI, Launches & range/barcode changes, to manage customer supply.
• Implement agreed to strategies that ensure consistent execution of supply chain, logistics, forecasting, replenishment, and inventory strategies across the total customer supply chain.
• Effectively partner with the sales organization to identify and implement customer / channel specific technical and process improvements that will add value or optimize efficiencies. (OTIF, Delivery, Invoice accuracy, OTIF, Order frequency, lead-time, vehicle utilisation, delivery times, forecast accuracy, operational cost savings projects, service model changes or continuous improvement projects).
• Works within Haleons code of conduct, ensures all written standards and policies are followed, management monitoring plan executed, and CAPA development and execution completed.

Qualifications & Experience:

• Business / Commerce degree
• Experience in Supply Chain, Commerce, and/or Finance
• 6+ years experience focused on customer supply chain operations across multiple customer channels
• Customer facing experience
• Demonstrated ability to build and leverage key customer relationships as well as internal supply chain connections to facilitate win-win scenarios

Preferred Qualifications & Experience:

• Post graduate degree
• Experience in Supply Chain, Commerce, and/or Finance

Additional Skills:

• In-depth experience in Supply Chain operations in an FMCG environment
• Ability to work off own initiative and comfortable with delegated responsibility
• Ability to manage multiple business priorities simultaneously
• Strategic, Tactical and Operational knowledge of Supply Chain (including forecasting) and an understanding/working knowledge of Customer Solutions and sales functions
• Sales, Marketing or Commercial Analytics experience beneficial
• Above average interpersonal skills: networking, influencing and communication skills demonstrated at all levels
• Strong analytical skill and ability to manage multiple data sources and present in a format that drives effective decision making
• Demonstrated ability to collaborate and build trust across the business
• Ability to handle information, analyse and make decisions
• Problem solving abilities suitable for handling the complex issues
• Agile in adapting to changing needs
• Proven history of delivering on commitments

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

Were striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where yourauthentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

GSK Consumer Healthcare South Africa (Pty) Ltd,

Member of the Haleon Group

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleons compliance to all federal and state US Transparency requirements.