Job Summary
The Customer Support Administrator will be responsible for resolving customer queries relating to our client's loyalty benefits programme, in writing. You will be communicating with customers (1st line support) as well as with Clients (2nd line support) through written enquiries.
About Our Client
Our client is the leading provider of global loyalty commerce and personalised offer networks. Providing products and rewards that enable our client brands to more frequently engage their customers, leading to more profitable and long-term relationships.
THE SUCCESSFUL APPLICANT
In order to be shortlisted for vacancy, the successful candidate will have the following skills and competencies, but not limited to:-
- Relevant qualification and or working experience in a similar role.
- Excellent command of English. Proficiency in other language(s) such as Korean and Spanish are a plus.
- The ability to work quickly with a high level of accuracy.
- Strong interpersonal skills and experience demonstrating successful customer and client relationships.
- Experience using Salesforce or similar CRM systems.
- Proficiency in MS Office and must have experience using Outlook, Word and Excel.
- Exposure to affiliate marketing and/or e-commerce a distinct advantage.
The role responsibilities will include, but not limited to:-
- Provide comprehensive support in the operational maintenance of a global online loyalty reward platform.
- Deal with members' written enquiries directly or via clients.
- Liaise with internal offices and merchant partners to investigate transactional queries.
- Produce reports for stakeholders where necessary
REMUNERATION PACKAGE
A market-related salary based on the level of responsibility for this role is on offer.
