What We'll Bring
- Manage incoming calls and emails for both English speaking banking and business customers.
- Respond to emails, and review contracts and other documents.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling metrics
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep accurate records of customer interactions and process updates or dispute information on consumer files
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage internal and external customers, always being scrupulous and thorough
What you will do:
- Manage incoming calls and emails for both English speaking banking and business customers.
- Respond to emails, and review contracts and other documents.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling metrics
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep accurate records of customer interactions and process updates or dispute information on consumer files
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage internal and external customers, always being scrupulous and thorough
What you will bring
- Proven customer support experience or experience as a client service representative. Experience in a contact-center environment is considered an asset but is not mandatory.
- Track record of over-achieving quotas
- Strong call handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High attention to detail and ability to meet quality standards
- Comfort with technology and the ability to handle multiple systems at one time
- Previous experience in a credit or financial industry is preferred but is not considered mandatory
- High school diploma or equivalent (College diploma is preferred)
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.
TransUnion Job Title
Rep II, Customer Support Operations
