Customer Support Agent (Technical)

At 1-grid, we are not just about providing jobs, we are enthusiastic about people and their careers. So why not further your career with one of the top hosting service providers in the country?

We are looking for self-motivated, energetic and innovative Support Agent (Technical). This position is based at our Cape Town offices.

Duties And Responsibilities

• Providing technical support to customers via live chat, tickets or by telephone
• Register, transfer and update domains
• Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS
• Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
• A basic understanding of CMS', firewalls and databases

Requirements

• Matric certification
• Experience in technical customer support
• Previous experience in web hosting or server administration (advantageous)
• Proficiency in English and good phone etiquette

Key Competencies

• Customer focused and brand awareness
• Good communication skills
• Self-motivated and self-disciplined
• Ability to work independently and within a team
• Time management skills
• Attention to detail
• Deadline & target driven