Call centre manager

Data Clerk Admin Team Leader Admin Manager I have 9 years experience in customer service I am currently a team leader in the claims department for a financial institution. I have experience in Admin, data capturing, call centre agent, claims assessor and admin team leader My current role is Admin Team leader which I have been in for 2 years and 3 months

A bright, talented and ambitious event manager with a strong technical and managerial background who possesses self - discipline and the ability to work with minimum supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems as well as manage a team in a call centre environment and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organise and present complex solutions clearly and accurately.

Looking for a position that I can work from home, administrative typing or data capturing. I have extensive experience in sales, so I would not mind a position which involves lead generation and appointment setting. Previous experience inlcudes call centre management and customer service. I am discplinesed, able to self manage, and have effective time management skills. I also have management experience, team manager & Call Centre operations management. Currently I am looking to be able to operate from home, be it as part of a team, or individual. Communication is strong, I have a good command of English, writing and speaking. Email writing is strong, and I am competent in Mcirosoft office.

In the past 10 years, I've worked in the security industry as a Contact centre operator, a Dispatcher, Incident Manager and Shift Manager which assisted me to know how to give good customer service to clients and non - clients which consisted answering telephone calls, verifying information and Routing calls to relevant departments. As an incident Manager, my duties consist of complains management and general investigation. Loading of all incidents and clients complaints. Regarding the client's complaint. The client needs to be contacted to obtain the correct details after an investigation needs to be conducted Operations and Area Managers must be notified. My job title requires teamwork in order for the daily duties to be executed correctly. Telephone Etiquette plays an important role in dealing with clients which consist of : Crucial Telephone Skills, Handling telephone complains, Answering the telephone in a professional manner, Determining of facts and repeating of all facts back to the client so that both parties will be on the same page.

I strive to provide a service to Employers in the Hospitality and Business sectors. I cover all aspects of Employment Law and provide training to personnel. Some of the aspects of Employment Law covered by me: Grievances Grievances MUST be handled as they arise. If they are not they will become much bigger problems. You could end up having to defend yourself at the CCMA or the Labour Court if the employee feels you’ve done nothing to resolve his or her problem. Resolve every grievance as soon as reasonably possible. What is reasonable will depend on the complexity of the issues, but make sure you address them all. The first step to dealing with grievances is to construct a Grievance Policy and Procedure. • Draft your grievance policy • Investigate grievances lodged by employees • Mediate to resolve grievances Dismissals & Disciplinary Hearings When dismissing an employee, the CCMA will look at the following aspects of the Dismissal. Was there an employment contract, as per law needs to be signed on the first day of commencing work. Does the company have policies, procedures, disciplinary code in place and was the employee aware of any of these rules or could have had access to it? When dismissing was the rule applied consistently and was that the only appropriate sanction. Refer to schedule 8 of the Labour Relations Act. Often what would otherwise be a justifiable dismissal is overturned because employers have failed to follow the correct procedures. I provide you with advice including, but not limited to, assisting in drawing up contract, disciplinary code, policies and procedures, ensuring that it’s properly implemented and that management is fully trained. Before all that, did you conduct your Disciplinary Enquiry according to procedure? Suspended employee if needed, allowing employee to prepare for the Disciplinary Hearing after investigation is concluded and Notice to attend issued, advising the employee of his/her rights, ensuring evidence is available to employee, independent chairperson. I am a specialist in chairing disciplinary hearings and providing training to chairperson’s and to the initiator’s preparing for the disciplinary hearing. Industrial Action, Retrenchment and Unions Assisting in reducing the risk of industrial action and litigation following retrenchment and ensuring that all the necessary procedures are complied with as per the Labour Relations act. Section 189 Unions, both parties are governed by the same rules and regulations as set out in the Labour Relations Act. The question then arises, should we just sign the agreement or negotiate the agreement. When will a trade union be entitled to organisational rights, and what rights are they entitled to. I will assist in full negotiations with any trade union in your industry Poor Performance Management The Labour Relations Act allows for a person after probation period to be placed on poor performance management if not performing, I supply a detailed step by step policy, documents and training on poor performance. Training Courses for Personnel • Managers • Supervisors • Head Housekeepers • Housekeepers • Reservations (convert the call) • Front of House • Breakfast only I managed the Staff at Safari Postal and Internet café at Safari Gardens centre. • Day to Day training of staff. • Customer service. • Admin and filing • Customer service and answering calls • Printing, Scanning, Faxing and general emails • Type CV’s and documents • Distributing and sorting of mail • Binding and laminating • Customer compliments and complaints

I am currently looking for employment with a reputable company. I have experience withi the hospitality. My last employer being The Twelve Apostles Hotel and Spa as Food and Beverage Supervisor in the Azure Restaurant, my duties included opening and closing the restaurant, completing staff rosters, training with staff with regards to menu, menu planning with chef to mention a few. I also have experience in the call centre field. I've worked t Direct Axis as Loans Specialist. I am hardworking, fast leaner, persistent and very much team orientated, I also do manage to work on my own and follow instructions well. My weakness is that sometimes I fully concentrate on 1 thing so that I can perfect it.

Driver, driving is what I'm doing daily, I'm traveling to different places transporting school kids

Any suitable jobs. Fully computer literate Excel Typing Insurance background for over 10 years Debt collection call centre manager Can work under pressure Professional

My position as Divisional Risk and Admin Manager for Incredible Connection & HiFi Corp has been affected (Retrenchment), my last day with the JD Group (Consumer Electronics and Appliances Pty Ltd) (Incredible Connection & HiFi Corp) was the 9th of June 2016. With more than 19 years Management, Retail, Store, Risk and Admin experience etc, I am a passionate hard working and committed individual who works diligently and with integrity. I have achieved the best shrinkage as well as highest sales target results, cash management, risk & administration management and stock file integrity standards in the JD Group / Incredible Connection on numerous occasions. My contributions in various roles assisted my teams / department to achieve all their KPI's and incentive targets for many years running. As General Risk & Admin and most recently Divisional Risk & Admin Manager I have overseen 50 stores (16 HiFi Corp, 34 Incredible Connection stores) (5 Regional Managers) including 2 warehouses namely: HiFi Corp Cape and Phoenix / Durban warehouses). I have excellent attention to detail, high administration, cash management, risk & security management, performance & self management, project & program management; service & supplier management, store & region / division management; negotiation, loss prevention, industrial relations, corporate governance, merchandising, sales target achievement, inventory management, stock file integrity standards, business acumen, SAP exposure, relevant legislation, judgment, decision making, coaching & development, interpersonal, verbal & written communication skills etc and the ability to lead teams successfully. I am also an effective operator (refer to operations experience / store management etc), able to produce the best possible results, to deliver on time and always eager to take on more that is required of my role. I have held the following management positions: * Divisional Risk & Admin Manager * General Risk & Admin Manager * Regional Risk & Admin Manager * Area Manager * Branch Manager * Trainee Branch Manager * Assistant Branch Manager I am confident that I can be of value to the organization in question and the customers & service providers they serve. Please feel free to call me to set up an interview, or if you need more information. I look forward to hearing from you.

As a passionate, determined, goal – driven and dynamic person, I continually try to inspire others to achieve optimal results. I have gained invaluable experience and believe that I can achieve anything I set my mind to. With excellent communication, networking and well - developed interpersonal skills, I integrate well within a team and have the ability to form trusted relationships with subordinates, clients as well as superiors. Whilst focusing on the job, I am able to keep my eye on the horizon, growing and adapting organically to the environment that I am placed in. My proven track record of responsibility, integrity and commitment to company objectives has allowed me to be innovative in unlocking my growth. It is my strong belief that the detail lies in the execution, focus and timing. My working style is based on mutual respect, honest communication and trust, whilst keeping an eye on the bottom line. I maintain a strong work ethic and governance and have a healthy competitive attitude and thrive under pressure. Positions Held: • PA Secretary to Senior/Divisional Manager and Project Co - Ordinator To Senior Manager For Department Of Basic Education And Higher Education (DBE AND DHET) • Admin Support – Medical Centre • PA / Secretary • Senior Secretary for 6 Managers • Senior Travel Consultant • Customer Service Agent / Ground Hostess • Girl Friday/Receptionist • Call Centre Operator I feel certain that the skills I have gained throughout my career will be of value to you and your organization. Thank you for taking the time to read through my application in regards to the position advertised by your company. Kind Regards