Customer service

I'm rose khoza.Im looking for any job that doesn't need work experience but I can be trained. I'm a hard working person I can give full focus on given work and complete it.I can work under pressure in any position.i have matric certificate, I have good communication skills, good at customer service's

Looking for teller positions my aim is to help customers not to wait for a long period of time for deposit or bank statement.give customers a good service n to bring growth into business environment.i am also quick on learning n friendly to people.

I am looking for a job in any retail strores.because i have full experience in working under retail. And i can also do admin.

I'm a very hard worker, I have learn lots on retail industries, I can receive/receipt stock, payout n sundries, good team work when its comes to staff, reach my year turn over, good stock take result, do follow h/o or bosses instructions, and very best customer service, willing to learn more on different retails

My name is Mpho Motsatsi. I am a married female with 1 child. I currently live in Sunnyside Pretoria. I have more than 6 years experience in sales both internal and external, i have my own transport. I have worked in and around around Gauteng and North West so I'm familiar with different areas around these Provinces. I have worked in different industries in the Sales department as Junior sales and Senior Sales manager so I am fully skilled in that area.I also have a reasonable experience in the Facilitation/Training industry with a year experience, of which I'm also skilled in on - line training as well. I also have an Assessment certificate which also accredit me to do assessments.I have an exceptional skill in Administrative work.My experience in sales has trained me in good people and customer service skills so I can work with people in different levels and I can handle pressure very well. I'm always eager to learn more and take on new jobs or duties.I don't mind traveling in and out of the country as well. I have worked with different marketing campaigns and promotional adverts.I have also worked with big budgets therefor I can work with big accounts and finances.I have worked with reputable companies e.g OutSurance, Brandhouse, JTI, ABSA, and CellC

I like to pursue opportunities where I feel that what I'm doing has a positive impact on people's lives. I do get that in my current job but not quite to the extent that I'd like. It's possible that it's a little too administrative to be as rewarding as I'd prefer. It was the person - facing element of this role that really appealed to me, applying administrative functions that can help people but also getting the opportunity to interact with them and really get an idea of what's important to them and how we can help them.

Thanks so much for taking a look at my CV. I will be honored if you look at my CV. I have been 10 years in retail banking and management. I have managed employees and customer satisfaction. Using NPS and SOS scores to wow the customer and being proactive. I have managed all stock for Absa Zone 11. Incoming and outgoing. For 6 years. Also oversee all the audit documents for 6 branches. Sending and recieving documents. Branch administration and managing filing etc I also did do filing in branch - dealing with Qoutes, PO numbers events coordinations internal and external 2ic and managing 5 years. From supervisors to management experience banking. I hope you will give me an opportunity to become an assist to your business as well as industry. I have excelled always in industries and grew business and client centricity alongside my colleagues. I worked 10 years for Absa from lowest ranks to management. I was an A Performer thats the top performers. I reacently gotten a commision Financial Advisor position where in the first year i was rated 87 in the country. Currently with wealth alliance been Sales and Operations Coordinator. We manage all events planning in Johannesburg Polokwane Capetown and Durban. Managing all aspects of events operations management travel ect. My passion is traveling and helping individuals onboard onto businesses My accelades is not my own but always consisted of a team. Yours truely Lourens Kotze 0814469998 Sales and Service CV info Objective Desirous of challenging sales position as YOUI Sales and Client Care Advisor to apply creative solutions to understand clients needs and giving exceptional service as well as advising different solutions to their needs. WA Description : I assisted with building the company from The Ground and the begining. I was requested by founder on LinkedIn to help with business. My Duties was Sales and Operations. However as my experience are vast i assisted getting procedures in place, systems, processes also stepping in as Managing teams and assisting with Co ordination between hotels ect. Moving from manual to a more digital processing with regards to both Sales as well as the operational side. Wealth Alliance is partnered with Think and Grow Rich Foundation Educating on property investments. Duties: My Duties entailed the following : Sales and Operations Coordinator (events) • Sales and Percentages Ratio Averaged Sales per event • Managing and Coordinating event. Flights speakers schedule ect • Liaise with Speakers as well as attending to all needs of keynote Speakers. • Introducing and Speaking at the events with average guest of 200 per event( events started at 3 events and were increase to over 18 events ) •Dealing with objection handling and allowing junior staff to just sell and myself dealing with the hard sales and closing students. Sales and Operations Coordinator (at office) • Converting leads, Collections, and building rapport with clients to further up - sell other services and products • Attending to clients queries and irate students • Assisting Finance Managers with Recons • Overseeing terms and conditions into accordance with CPA. Invoice books Salesforce and registered leads Sales per event both Free Seminars and Masterclass sales •Ordering stock, printing as well as catering. Second arrow Decreased office expenditures 60% by implementing needed controls on stock/supplies and standardizing ordering procedures. Organizing rates and discount for hotel bookings venue. Working with suppliers to bring cost of production of all printouts, folders workbooks and cards down based on bulk ordering. Organized accounts with Caterors so the Business could pay 30 - 60 days arrears. Third arrow Created automated daily stats report that reduced inaccuracies and provided management with an important decision - making tool utilizing Google drive docs sheets. Also assisted them to switch over to Salesforce and having an system that pulls live data to measure sales accounted for as well as possible leads that could be converted into revenue as well as up - selling mentorships (of between 90k to 250k per student) as well as free seminar (14k) per student. Sanlam Description Holding full responsibility for operational functioning, procedural enhancements, Financial planing coaching, quality management, team motivation, and administrative efficiency throughout my almost 2 year career as an Financial Advisor. Duties : My Duties entailed the following : Financial Advisor • Compiling ROA in accordance to faise and NCR, CPA regulations. Advising according to customer needs analysis. Financial planning and the four main quadrants. • Getting prospects for potential policies • Staff training and sharing best practices as being a Top Financial Advisor as a new comer. • Focusing on key products as Retirement Annuity. (long Term Planning). Investment and Short, medium and long Term Investments. Wills, trust as a form of asset protection. Income protection to secure the clients greatest asset as well as should any unforeseen circumstances happen in regards to disability death or suicide. • Track individual and group Sales Report Management.(SRM) • Hosting updated trainings on competitors and products they provide (product comparison) • Cold calling •Schedule meetings with organizations for presentations • Doing powerpoint presentations Face to Face and over Zoom. • Get branding out to boost sales as well as client awareness of the brand. • Booking and assisting teams to get potential prospects to see for possible sales as well as vetting prospect in to taking up products (high, medium or low) • Customer service •Yearly reviews •Lead prospects for up - sales provided by Sanlam(Only after 1 year of service) • Assisting Death claims, retirement payouts, product changes and any administrative changes. • Hosting and inviting top clients to Migrate to wealth side that is Glacier another company of Sanlam Absa Vermeulen Description While at Absa Vermeulen i was one of the best Hosting Customer Service Managers. I was requested by Zone 11 to educate and teach branches in close proximity. I manage to get all filing updates that was outdated 10 years at national treasury to be updated and send away to headoffice for safekeeping. Reducing cost by 40% for overtime. Creating a family type environment where employees exceed in their personal capacities as well as inspiring new comers. Duties Assisting and managing staff and frontline as well as educating and assisting customers with queries and streamlining their service experience • Increasing the SOS score and Net Promoter score by understanding the underlining needs and frustrations customers has and bringing solutions. • Digital, Atms and Product training • Sales oversight and managing SRMs • Daily weekly and monthly reports, 2ic for management and authority to sign and do approvals for management while bot present • Organizing CSI projects and raising necessary funding to bring change in community that business functioned in. • Ensuring all policies and procedures are followed as well. • Reconciliations • Staff education and presentation for surrounding business. Absa Quagga Description My Journey of employment started at Absa Group. I started my Journey with Agency Aptys at Absa Van der Hoff road. I always aspired to learn and grow from the get go. I received my permanent Position within 6 month of working with agency. I was appointed as head Teller at Quagga Centre Absa. I wanted to become multi skilled and within a few years i went from teller to Bulk - Teller, To Treasure Custodian to Teller SM(Teller Controller ) into branch Administration as well as Piloting ( sales drive within Absa Quagga Centre). Duties My Duties entailed the following : Teller SM • Daily Weekly and Monthly Balancing • Draw all relevant Listings • Managing and leading Teller sales/operations • Courier and filing mounties, nampak ect • Updating policies and Circulars TREASURY • Balancing • Managing Cashflows Limits Reserve bank indications Atms CRMs • SBV send and receive of all notes and coins • ATM’S, Tube systems, TCR(Teller Cash Recycler machines) Branch Administration • Fica Requirements KYC CPA • Daily weekly and Monthly Listings • Maintenance and Occupation Health And Safety Co ordinator for the brach and completed Fire Marshal training • Updating Asset Register • Validating Sign on Registers • Dealing with Irate Clients as well as managing all customer enquiries • Order and Managing Stationery registers via SAP • Overseeing BCM • CCP Reception and Switch Board Assistant • Assisting Reception • Have clear understanding about all Features and Benefits of products and services provided by Absa. Be able to cross sell. Know all the products • Professional service and customer experience

Curriculum Vitae Brikesh Chauhan Summary I have Over 13+ Years of Experience of Network & Telecommunication Sector I Love Working in a Strong and Friendly Environment during the Years I have Gathered Knowledge about Network Development, Operation, Marination Router, Switch, Technical Skills Experience Exposure Networking & Telecommunications Operations within the Network Admin, Network Design Cisco Router Switch Firewall Data Security Have Working skills Technical Widows/Linux Operating CCNA, CCNP The system, installing, Maintenance, ISP, OSP, LAN, WAN, Maintenance, allot to troubleshooting TCP/IP Protocol Server, etc, Strengths Good Knowledge For Main Operating System Windows Server, MAC OS And Cisco Certified Security, Cisco Switch Wireless, Cisco Router, OSPF, MPLS, RIP, SQL, and Data Base Management switch & Router 9 Years Of Experience In Network Administrator, Architecture, Fiber Optic CAT - 5, CAT - 6 Cable Network H/W Designing Experience LAN, WAN, TCP/IP, Firewall, Setup, and Operation Troubleshooting, Very Good Team Workability, Open To New Challenge, Company Profile: Total IT Solution - - - IT & Telecommunication Service Provider Contract - Near ITS College Mohan Nagar Ghaziabad NCR New Delhi Job Profile: IT & Telecommunication Team Leader November 2017 — Till Date To Initiate Inbound Call Operation Within Existing Outbound Call attend and Managed Day To Day Operation Of Multi - Client 24 By 7 inbound calls Responsible for all IT & Telecommunication Problem, Fix Software, Hardware, TCP/IP Firewall ( Software/Hardware) Wi - Fi ADSL Modem, IP Address, Networking, & Hardware Networking, Network Design, and Implement/Customize To Develop Network Setup, New System assembles, New Server Rack Installation Network backup to Perform Local And Long Distance Network Analysis to Ensure Cast Serving and Network Optimization to Establish Service Level and Customer Requirement through Regular Interaction to Determine Needs to Define Plane Problem and Resolution and Provide Details Report to Respective Management to Resolve Customer Requests Related to Network and LAN/WAN Technology Maintain Network Security Measures IP Topology Cisco Routing & Access Control Devices, etc, to Support Fiber Optic Cable FTTH Installation Telecommunication Network Infrastructure, Company Profile: Condor Technology WLL Manama Bahrain Concern by US Navy & Bahrain Petrolatum (BPCO) Oil & Gas Energy Tat - Veer Manama Capitol Government of Bahrain August 2016 — December 2016 Job Profile: Sr. System Admin/Network Engineer (Telecom & Server Support) To Maintain Building inside Network Design with Hit Mapping Software Used LAN, WAN, Fiber Optic Cable Network Design Cisco Switches and Routers to Configure Antivirus, All Devices Punching System & Billing Server (Software/Hardware Support) Maintain Firewall Devices (Palo alto) L2¬Switch to Wi - Fi ADSL Modem (TP - Link, Cisco Link sys, ) IP Address. Handled Project. Special Data Load Using Custom Tools to Create Training Materials For Both Users and Teammates to Maintain Bahrain Telecommunication Company ( Etisalat & Betlco) Connection to Perform Installing, Device Templates, Data Model Integrates Configuration Networking & System Support Server, Admin Base Windows Software & Hardware. Install and Maintain Servers and Sites Cisco - based Infrastructures. Coach the Company Personnel on How to Use The Network Properly To Support Performed Coaching also on Cisco Certified Network Specialist. Responsible for Fiber Optic FTTH FTTX Cabling Project New Installation Maintain Splicing Trapshooting, Oil & Gas Energy Tat - veer Petrolatum (BPCO) Bahrain & US Navy In Side Base ISP, OSP Project. Company Profile: Suliman AL - Nazi Group AL - Riyadh Saudi Arabia Concern By National Water Company Job Profile: GPS Tracking Data Security System Admin/ Network Support October 2014 — January 2016 IT Networking Including LAN, WAN, and WI - Fi Wireless Global Tracking Design System GPS Related System. Data Security Service Telecommunication Equipment. Installation, Configuration and LAN WAN Structural Create and Maintain System Documentation for Updates Made to The Infrastructure Environment Fiber & Cabling, Network Design OS life Cycle and Secure System Configuration High Related Cabling and Installing. Troubleshooting Issues Regarding Connectivity of Sites. Installing the RF Devices Chip, (DSAL Modem, POE Switch Point TO Point and Cisco Wi - Fi Devices) Configuration to Software and Testing and Vehicle Tracking System (RASTRAC) Base Software. Have Installed Security System. Analyzed Software Hardware and Network Systems for Various Transmission Systems. Configured and Installed Routers Switches and Wireless Controllers. Evaluated Complex Computer Systems to Assess Vulnerability and Risk. Worked with Outside Vendors and Teams to Develop Voice and Data Wiring Infrastructure. Maintained all Network Documentation for Hardware Configuration and Licensing, Company Profile: Bin Omran Telecommunication Group LLC Doha Qatar Concern by (Qatar Telecom & Ooredoo Telecom, Huwai Project Side Lusail City (Doha Qatar) Job Profile: Telecom Support Team Leader (Project Base) September 2013 — January2014 To Perform Technical lead Duties and Management of Qatar Telecom (Q - TEL) Projects Qatar Petrolatum ( Oil & Gas ) and Lusail City To Design Centralized Architecture and Implement Customers Network Infrastructure to Configure and Implement Architecture, Troubleshooting. Responsible for Fiber Optic Cable Sin - gal Mod & Multi Mod 24, 64, 196, 288.Core Installation Maintain Troubleshooting FTTH, OFC, G - PON, Main Holl Jointer En - closer, Splitter, Fiber splicing, Media Convertor, OTDR Testing, Testing. Laser Lite.Team Leader Project of Complex Design of Network LAN/WAN Infrastructure. Work as part of a Team with Excellent Communication Skills to Work With Clients During all Stages of Projects. To Document all Fiber Network Risks of Projects. Coach More junior Members of Staff Create and Maintain System Documentation for Updates Made to The Infrastructure Environment Design and installation of Rock, Switch, Cat - 5, Cat - 6 ISP, OSP Cabling and Communication Hardware. Company Profile: Sarva Mangalam at H520 Sector 17, Vasundhra Ghaziabad NCR New Delhi Job Profile: System Admin/Network Support November 2011 — January 2013 Installing Software, Hardware Outlook Configuration Wi - Fi Wireless Modem Configuration Troubleshooting The Hardware & Software Problems & Networking System Support Troubleshooting Antivirus AVG, Norton, Printer Laser - Jet Datmartirc Configuration & Windows Installation Laptop Desktop Windows Software Repairs all Trouble Shooting Configuration TCP/IP Firewalls Installation (Software/Hardware) Wi - Fi ADSL Modem ( Cisco, Linksys. TP - Link) Configuration, Cisco Devices Router Switch Connection Installation, and Configuration of LAN, WAN Switching Hardware and Software Components with any Kind of Signal and Network Related Issue. Support IT Networking System Including LAN, WAN, and Related System Company Profile: IO - Global (India) Privet LTD, Internet Service Provider (ISP) Concern by AFEES (Army and Air Force Exchange Service) United States of America, Base Bagram, Kandhar, Selreno, Phonex, Aagrass, Airfield Kabul (Afghanistan) Job Profile: Network & Telecom Support Engineer (Internet service Provider Army Base Project) November 2007 — April 2011 Responsible for System Support ( Laptop & Desktop ) Network (ISP) System & Server Support Windows & Linux (Centos) Based for 20000 U S Soldier to do Management of Exchange client Configuration, Data & Security Center. Execute CRM Data Base (Architecture, Configuration and Troubleshooting Installing) Using Microsoft, Win XP, Windos7 To Prepare Labs for Coexisting Environment, and Tested Mailbox Migration, and Document the Exchange 2010 Server, and Resolves Problems to Maintain Domain Controllers Primary and Secondary Sing Tel Indian Air Tel RIP Connections, To Create Training Materials for Both Users and Teammates. to Support Cisco Routing & Switching Configuration, Server, Data Backup, PPOE, IP Configuration, POE(Power Of Ethernet) to Assist in Switch Configuration of TCP/IP Firewalls (Hardware/Software) Responsible for Installation Antivirus Wi - Fi ADSL Modem (Cisco TP¬ Link, Net gear). Responsible for Wi - Fi Network Device Monitoring By Software Whatas app Gold, Responsible for Installation and Configuration of L2 Cisco Router & Switch ( 2800.3600 ) and Server System (OSPF, MPLS, RIP) Including LAN, WAN, and Related System to Install and its Respective Configuration, to Administer Technical Support of Local Area Network (LAN) or Local Branches, To install UTP, STP, Various Structured Cable & Fiber Optic Cable Installation Fiber Troubleshooting Maintenance Putting Decking & Overhead, Fiber 2 Core 24 Core, B - Hut to B - Hut Star Topology. Jointer Enclosure. Splitter FTTH.FTTX, Side Plan, Media Converter. Splicing. Fiber Optic Cable Single Mode. Panels, Racks Installations, to Assist in Resolving Users Network Troubleshooting, Monitoring and Maintenance . Company Profile: Hitachi System Micro Clinic InfoTech Masjid Moth, South Extension New Delhi - Job Side Patiala House, Hero Motors, BHEL Noida Job Profile: Server/Desktop Hardware/Network Support Engineer November 2006 — August 2007 Maximize Network Performance by Monitoring Performance, Troubleshooting Network Problems and Outages, Scheduling Upgrades and Collaborating With Network Architects on Network Optimization. Undertake Data Network Fault Investigations in Local and Wide - Area Environments Using Information From Multiple Sources. Investigating Faults in The Network Updating Network Equipment to The Latest Firmware Releases Reporting Network Status to Key Stakeholders Managed Servers, Workstations, Computers, Laptops, Printers, Routers, Switches, And Existing Network Applications. Conducted Daily System Health Checks. Diagnosed and Resolved all Technical Issues Related to Hardware and Software. Supported all LAN, WAN and Other Networking Systems. Ensured the Security and Integrity of The Network. Performed Quarterly Audits For The Purpose of Improving The Efficiency of Systems. Company Profile: Silica InfoTech Computer PVT. LTD. Sant Nagar Nehru Place New Delhi for a Period Only 8 Month under Planning Commotions New Delhi Job Profile: System Support & Network Support Engineer — 8 Month Troubleshoot, Repair & Customer Support Computer Systems, Hardware & Software Computer Laptop Desktop Printer Peripherals. Troubleshoot Problems & Networking System Support Server Troubleshooting Configuration Connection Installation and Configuration of LAN, WAN Hardware and Software Components. With any kind of Signal and Network Related Issue, Qualifications Professional Qualification I.T. Diploma in Computer Hardware & Networking from Applied Science, Engineering and Technology, Karol Bag New Delhi. Diploma in Networking Course (MCSE 2000, 2003.Server & CCNA from Institute Of Advance Computing Management (R.D.C) Ghaziabad (U.P) Technical - Skill Basic Diagnostic Skills, Designing, Installing, and Turbalshuting, Structured Cabling and Wiring System Good Knowledge Implementation, and Maintenance of Telecommunications Equipment. Proficient in MS Office Suite. Strong Verbal and Written Communication skills. Hardware/System/Network Administration on Cisco Certified Routers, & Switches CCNA, CCNP, MPLS, RIP, OSPF, Microsoft Office, Active Directory, allot to Troubleshoot Customer Service Telecom System Networking, the Internet service provider ( ISP ), TCP/IP Protocol Server & Storing Computer Skills, Worked - On - Windows /Linux Operating System, IP Address, ADSL Technology Wi - Fi (D - Link, Linksys, TP - Link) Maintenance Installation, Firewalls, Ftp, ISP, OSP, Fiber Optic FTTH, FTTX, G - PON Maintain, Installation, Testing Uplink & Downlink, LAN, WAN, Maintenance, MCP, Microsoft Windows XP Professional, Win - 7, Win - 8, Win - 10, Power Of Ethernet (POE). PPOE, Switch, Routers, Switching L2, L3 Only Support, Worked Cisco Router 2600/2800/3600/3800 Series Cisco Switch C2950/C2960/C3560/C3750 Micro Soft Office 95, 97, 2010 Education Batcher of Art Passed Graduation from Veer Bahadur Singh University Jaunpur UP Passed 10, 12th UP. Board (Allahabad) UP. Board (Allahabad) IT & Telecommunication Diploma at 2004 To 2006 Applied Science Engineering and Technology, Karol Bag New Delhi (India) MCP Certified Micro Soft Certified XP Professional IACM Rajnagar Ghaziabad NCR UP CCNA Certification (Cisco Certified Network Associate) CCNP Certification (Cisco Certified Network Professional) 1998 — 2000 1994 — 1996 September 2004 — April 2006 2007

I am looking for something in customer service or technical support. I have experience in customer support for 25 years and wish to bring my grey hair and experience to any team. Experienced professional with a strong background in administrative roles, including office management, customer support, and technical coordination. Skilled in supervising teams, handling administrative tasks, and providing exceptional customer service. Proficient in SAP, Microsoft Office Suite, and technical troubleshooting. Seeking opportunities to leverage expertise in a dynamic work environment. **Education:** - BSC Information Systems, UNISA, 1998 – 2004 - Relevant Modules: Programming, Information Systems, Formal Logic, Business Management - Matric, Aloe Secondary School, 1987 - Subjects: Maths, Physics, Biology, History, English, Afrikaans **Employment History:** **Current Employment:** **Deputy Convener/Examination Invigilator** Stellenbosch University Tygerberg Medical Campus - Administrative functions including completing claim forms, student registrations, reconciliations of equipment, and exam invigilation. - Managing student queries related to examinations and assisting with the SunLearn system. **Previous Employment:** **Office Manager/Admin Officer** City of Cape Town (1995 – 2019 January) - Supervised support teams for Prepaid metering client services across Cape Town. - Managed customer and technical support via telephone and two - way radio. - Handled petty cash, computer coordination, and data integration. - Conducted training and education sessions for technical staff. - Managed asset register, time and attendance, leave reports, and disciplinary hearings. - Facilitated performance appraisals and coordinated administrative support. **Wine/Bar Steward** Cellars Hohenort Hotel – Constantia (1992 – 1994) - Provided wine and bar service to hotel guests. **Access Control Installation** AVS Fire Detection (1991 - 1992) - Installed access control systems. **Courses Completed:** - SAP (Technical Master Data Creation, SAP CRM) - Labour Relations Initiators/Presiding Officer Course - Advanced Customer Service - Telephone Management Skills - Project Management - Office Health and Safety - Fire Warden - Advanced Multiculturalism - MS Office - First Aid Training **Skills:** - Advanced Excel skills - Computer programming - Proficiency in Microsoft Word, PowerPoint, Visio, Outlook, Access **References:** 1. Mr. David Hawes Operational Manager, City of Cape Town Email: David.Hawes@capetown.gov.za Phone: 084 300 0648 2. Mrs. Helen Tyers Admin Officer 2, City of Cape Town Email: Helen.Tyers@capetown.gov.za Phone: 066 035 2747 3. Mrs. Pumeza Soga Head of Assessments, Tygerberg Medical Campus Email: psoga@sun.ac.za Phone: 084 559 0948

Going the extra mile is one of the most important things you can do to deliver great customer service. This is when you have ticked all the boxes, yet you still want to do more. I also believe that great customer service means following best practices like valuing customers’ time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations. Sometimes being helpful means anticipating your customers’ needs before they even have to articulate them. In fact, sometimes customers may ask for one thing without realizing that they really need another. It’s your job to anticipate their needs and provide for them. ‘Passion’ is a word often used in the context of customer service and customer experience: passion will drive excellence and continual improvement, and without passion it is next to impossible to deliver at a world class standard. I remain enthusiastic and committed to what I am doing whether I reach my goals or not. For myself: • I stay focused and continually aim to improve no matter what setbacks come my way. • I am always looking for potential solutions to problems whether you are asked to do so by my boss or not. • I never give up or blame other people: for any barrier or problem I find ways to go over, under or around.