I am looking for a call centre supervisor/ team leader position. I have a RE Key Individual certificate, RE Representative certificate and I hold a higher diploma in Marketing management. I am currently working for VVM Debt Collectors as a Call Centre supervisor. I am responsible for coaching, training, one on one sessions with the team, monitoring compliance with the industry regulations. Prior to that I was a Call Centre supervisor for Market SA where we were selling insurance policies and credit cards for major financial institutions in South Africa. I am equipped with interpersonal skills, selling and negotiation skills, leadership skills, motivational skills, coaching skills and deeply inclined to quality and compliance with the industry regulations. I am self - motivated, innovative with a good sense of judgement and strong analytical skills. I can work effectively under pressure and can perform under minimal or little supervision.