IT Helpdesk

I am Eullen Tlangelani Maluleke, 29 years of age. I passed my matric in 2004 with a merit. I have a National Diploma in IT (Support Services) which I obtained in 2009 and a Baccalaureus Technologiae in IT (IS and IT Management). I have two years experience of being a Desktop Support Technician and one year as a Help Desk Operator. I am eager to learn new methods and procedures when doing my job. I am a person who likes to make a "to do" list in order to reduce stress and using site stress techniques such as stretching and taking a break and I ask for assistance when I'm feeling overwhelmed. I can work better under pressure and in a team. I am dedicated and enthusiastic about helping the company I work for meet its goals. I am an outstanding performer who takes pride in everything that I do. You won't have regrets when you hire me.

Well - developed IT Skills combined with a flexible attitude to work. Strong organizational skills in a variety of situations to achieve deadline. Have initiative and can work independently or as part of a team. Get well with people on all levels, easily making good working relationships. Adaptable and quick to learn new skills. I had the privilege of being Deputy Head girl in High School. Dean’s commendation 2013 and 2014, IT Electronics 2 and Industrial Exposure 3 award

I have the qualification and experience in broad spectrum consisting of Customer Services, Administration, Call Centre, Facilities Management Helpdesk, Organizational, Communicational Skills, Data Capturing, Events Coordinator, Working without Supervision and Various Computer packages required for any office position, and also Studying HR Management. I have Ability to work within a multi - cultural, multi - functional team environment. - Able to perform well under pressure. - Professional and confident. - Approachable - Friendly, polite and helpful. - Excellent communication skills

I strive to provide a service to Employers in the Hospitality and Business sectors. I cover all aspects of Employment Law and provide training to personnel. Some of the aspects of Employment Law covered by me: Grievances Grievances MUST be handled as they arise. If they are not they will become much bigger problems. You could end up having to defend yourself at the CCMA or the Labour Court if the employee feels you’ve done nothing to resolve his or her problem. Resolve every grievance as soon as reasonably possible. What is reasonable will depend on the complexity of the issues, but make sure you address them all. The first step to dealing with grievances is to construct a Grievance Policy and Procedure. • Draft your grievance policy • Investigate grievances lodged by employees • Mediate to resolve grievances Dismissals & Disciplinary Hearings When dismissing an employee, the CCMA will look at the following aspects of the Dismissal. Was there an employment contract, as per law needs to be signed on the first day of commencing work. Does the company have policies, procedures, disciplinary code in place and was the employee aware of any of these rules or could have had access to it? When dismissing was the rule applied consistently and was that the only appropriate sanction. Refer to schedule 8 of the Labour Relations Act. Often what would otherwise be a justifiable dismissal is overturned because employers have failed to follow the correct procedures. I provide you with advice including, but not limited to, assisting in drawing up contract, disciplinary code, policies and procedures, ensuring that it’s properly implemented and that management is fully trained. Before all that, did you conduct your Disciplinary Enquiry according to procedure? Suspended employee if needed, allowing employee to prepare for the Disciplinary Hearing after investigation is concluded and Notice to attend issued, advising the employee of his/her rights, ensuring evidence is available to employee, independent chairperson. I am a specialist in chairing disciplinary hearings and providing training to chairperson’s and to the initiator’s preparing for the disciplinary hearing. Industrial Action, Retrenchment and Unions Assisting in reducing the risk of industrial action and litigation following retrenchment and ensuring that all the necessary procedures are complied with as per the Labour Relations act. Section 189 Unions, both parties are governed by the same rules and regulations as set out in the Labour Relations Act. The question then arises, should we just sign the agreement or negotiate the agreement. When will a trade union be entitled to organisational rights, and what rights are they entitled to. I will assist in full negotiations with any trade union in your industry Poor Performance Management The Labour Relations Act allows for a person after probation period to be placed on poor performance management if not performing, I supply a detailed step by step policy, documents and training on poor performance. Training Courses for Personnel • Managers • Supervisors • Head Housekeepers • Housekeepers • Reservations (convert the call) • Front of House • Breakfast only I managed the Staff at Safari Postal and Internet café at Safari Gardens centre. • Day to Day training of staff. • Customer service. • Admin and filing • Customer service and answering calls • Printing, Scanning, Faxing and general emails • Type CV’s and documents • Distributing and sorting of mail • Binding and laminating • Customer compliments and complaints

Any available position in your company my skills are: Interpersonal relations, Communication, Attention to detail Attitude & flexible work - style Ability to work unsupervised, Ability to problem - solve Experience Proficient in all relevant tasks and ability to train therein. I am very interested in this opportunity with your company and believe that my qualifications, education and professionalism would make me a strong candidate for the position. I am a respectable loyal, hard - working, supportive and fast learner who will add value to your company. I can work in a team and solo to strive for the best. I firmly believe that I can be a valuable asset to your team. I welcome the opportunity to speak with you about any available position and how I can be an asset to your company to achieve its goals. Thank you in advance for your consideration. First I started as a lab assistant working in all 4 disciplines (chemistry, endocrinology, haematology, microbiology but mostly in specimen reception ) till 2017 then I was in an accident and then moved to the help desk operator where I perform all administrative duties Outbound Calls - I phoned out the critical results to the referring Doctors, Sister in the Hospital Ward and phone the INR results to patients and give their daily dosage. Inbound - Received calls from Doctors and sisters in the ward requesting the results and ordering some tests to be done. I faxed, emailed the results to the Doctors and the Wards and in between the years, I have assisted the IT department to resolve all IT - related queries with the current company I am working for. Kind Regards Stephen Matthews

I am looking for a job with customer service or anything that has to do with administrator as it is my current job. I am well - organised lady with effective communication skills and able to adapt to the changing environment as well as uphold values of integrity and honesty my current objective is to enhance my skills for the organisation that I will be part of, whilst attaining personal and professional growth as well. I am able to work in cultural diverse place which may acquire me to work in a team, always willing to learn and supply my academic knowledge to my work I am goal oriented and self - motivated person, I have great interpersonal skills and work well with others. I am able to maintain professionalism at all times will be a good asset to the company as I believe in myself and my abilities to bring forth good results.

Data capture, Admin assistant, IT support technician, Helpdesk Agent

Any IT Support services jobs, Helpdesk agent jobs, support technicians jobs on a graduate level or no experience level

I am a hardworking, loyal employee who would be an asset in any administrative or logics environment. I have good people skills and years of experience in the client service environment. I am organized, punctual and love to be challenged. I have worked in the Mining industry for over 20 years, and have experience in helpdesk assistance, personal assistant as well as office management. I also have experience in event co - ordination and management. I also worked in the IT department where I was responsible for all end user equipment procurement for the entire company. In my attached CV everything is set out more comprehensively and I do believe that I would be of great value to any organization I would have the privilege to be part of.

Hi, I'm looking for a helpdesk service desk or IT Technician job. Remote support or walking in clients callouts onsite or offsite.