Dear Hiring Manager, I am writing to express my interest in the position of IT Specialist at your institution. I have a passion for solving computing problems involving software, hardware and networks, and I believe I have the qualifications and experience to excel in this role. I have developed a strong foundation in problem solving, programming, data structures, algorithms, operating systems, databases and networking. I also participated in several extracurricular projects and trial services I have over three years of professional experience as an IT Support Technician at Altron BMS, a leading IT service provider in South Africa. In this role, I was responsible for troubleshooting, installing, configuring and maintaining various software and hardware systems for Standard Bank Standard Bank attending to 16 Branches across the whole of Pietermaritzburg KZN. I also provided technical support to end - users, ensuring their satisfaction and optimal performance. Some of the achievements I am most proud of include: - Resolving over 500 tickets per month with an average response time of 15 minutes and a customer satisfaction rate of 98%. - Developing a custom software solution that automated the invoicing and inventory management processes for a client, saving them over 20 hours of manual work per week and reducing errors by 90%. I am eager to join your employees and contribute to its success and growth. I am confident that I have the skills, experience and passion to be a valuable asset to your team. I would love to discuss this opportunity further with you and demonstrate how I can add value to your institution. Thank you for your consideration and I look forward to hearing from you soon. Sincerely, Anton Coetzee