I have over five years of experience in various customer service roles, ranging from hospitality to printing to online gaming. I believe that I have the skills, knowledge and attitude to excel in this role and contribute to your company’s success. As you can see from my resume, I have worked as a Customer Service Host at DigiOutsource, a leading provider of online gaming services, for almost two years. In this role, I was responsible for providing world - class customer service by responding to customer queries by email and online chats, processing and resolving contacts in a multimedia environment, and building and managing customer relationships. I also acted as a Stand - in Lead, where I assisted with testing, reporting, escalation and leadership tasks. I received positive feedback from customers, colleagues and managers for my performance, professionalism and problem - solving skills. Prior to that, I worked as a Junior Sales Assistant & Estimator at Durbanville Commercial Printers, where I quoted customers on printing requirements, participated in daily team meetings, and produced work tickets for various printing jobs. I also worked as a Coffee Specialist at Nespresso, where I achieved sales and service level targets, advised clients on products and services, and managed inventories, stocks and cash. Additionally, I have experience as an Operations Assistant at Tonplaygo, a mobile gaming company, and as an Intern at SharkDiving.co, a specialized tour operator. Through these diverse experiences, I have developed a range of skills and abilities such as: - Excellent communication skills, both written and verbal, in English and Afrikaans - Proficiency in Microsoft Office, Quick Easy, and various online platforms and databases - Ability to work effectively in a team and independently, as well as under pressure and with tight deadlines - Attention to detail, accuracy and quality - Customer - oriented mindset, with a passion for delivering exceptional service and exceeding expectations - Adaptability, flexibility and willingness to learn new things and take on new challenges I am eager to join your company and apply my skills and experience. I am confident that I can bring value to your company and help you achieve your goals.
