Operational manager

Operational Manager

General Manager, Lodge Manager, Camp Manager/Boss, Operation Manager, Food & Beverage Director/Manager at Hotels, Resorts, Lodge, Camps, Restaurants. I am a Hospitality Industry professional with significant cross functional experience(16+ Years) in the realm of Client Relationship Management / end to end Hotel Operations - Administration / Food & Beverage / Sales & Marketing business striving to be a key player in achieving organizational objectives in the International Market. Currently working with Stella Hotel 4*Dlx - (Bathinda, Punjab, India), India as a General Manager - (Modern Decorated Rooms - (Including, Deluxe, Executive Suites, Royal Suites), 03Restaurants - (Including 01 Multicuisine Restaurants, Roof Top Restaurant, 01Coffee Shop), Bar, 04 Banquets Halls - (Apprx 50 to 350 Pax Capacity), Terrace Swimming Pool with Open Air Terrace Lawn - (Apprx 50 - 75 Pax Capacity), American Gold Gym, Ample Parking Space.

Facilities Manager Technical Manager Service Manager General Manager

I am seeking a leadership position where I can share knowledge and gain experience. The perfect position is in the field managing a team of area managers or being an area manager. In the end it is about sharing what I know and leaving a legacy. I possess the skilled experience, and personal motivation to make a positive difference to your team. I am a highly competent leader of people & achiever of results, offering 20+ years’ experience in Operations. I have been in the employ of the Mr Price Group since 1997. My career was built and refined over 25 years in the MRP Group with the past 21 years being part of and building the Sheet Street Division from 48 stores and now exceeding 350 stores. Three words to best describe my Leadership journey: Ownership, Accountability and Agility. What describe me best: Being humble keeps me grounded, being agile helps me stay ahead in tough times and being a maximiser marks my success. I invest time to identify opportunities that will compliment growth, especially in tough times. People is always the key to success. I have built a very strong team of people around me. I focus on detail, analyzing detail and understanding detail. My abilities/positive points: • Skilled and experienced Operational Manager, with extensive Regional and Area Management experience • Strong Business Acumen with an excellent understanding of effective systems and processes • Financial Management, expense control and Financial Statement Analysis • Good written and verbal communicator with superior customer focus • Implement and execute business policies and strategies. • Inventory Management • Solid analytical aptitude with advanced organizational, problem solving and time management skills. • Ability to work well under pressure and meet strict deadlines in a fast - paced environment. • Displaying a high level of professionalism and confidentiality, with meticulous attention to detail. • Licensed driver with reliable transport

Store Manager / Admin Manager I believe that my experience, knowledge and skills in various managerial positions make me the perfect candidate for the role, and to meet any challenges that this position may offer. I have a great passion for the profession and the highest regard for customer service excellence. I have excellent communication skills. I am punctual, reliable, loyal, hardworking, motivated and determined. I work very well under pressure and I am also a positive person who is always willing to take on new responsibilities. 

Dear Hiring Manager I am writing to express my interest in the Fitter position advertised. With a solid background in mechanical maintenance and a proven track record of excellence in the field, I am confident in my ability to contribute effectively to your team. In my previous roles as shift fitter at my previous companies, I have gained extensive experience in diagnosing, repairing, and maintaining a wide range of industrial equipment and machinery. From fault finding on SCADA and PLC systems to performing preventive maintenance on conveyor belts, pumps, and gearboxes, I have demonstrated a comprehensive understanding of mechanical systems and a keen eye for detail. One of my key strengths is my ability to troubleshoot complex issues under pressure, minimising downtime and ensuring continuous operation of production processes. I am proficient in reading technical diagrams, conducting root cause analysis, and implementing effective solutions to resolve problems efficiently. Furthermore, I am familiar with safety protocols and lockout procedures, prioritising the well - being of myself and my colleagues in every task I undertake. I am also committed to staying updated on industry trends and best practices, continuously seeking opportunities for professional development and growth. I am particularly excited about the opportunity to join your company and contribute to its success. I am impressed by your commitment to innovation and sustainability, and I am eager to be part of a team that values excellence and strives for continuous improvement. Thank you for considering my application. I look forward to the possibility of discussing how my skills and experiences align with the needs of your team. Please find my resume attached for your review. Sincerely, Cedric ngidi

I am looking for opportunities to make health care changes in the community clinics as I have 22yr nursing experience as a nurse. I have been in an Acting Operational Manager Health in Pollsmoor Prison, which provides Primary health care to offenders. I officially got a post as Operational Manager Health in June 2020. I have a Nursing Diploma attained in 2004 (General, Community, Psychiatric) and Midwifery. I studied further attained Post Graduate Diploma in Primary Health Care in 2012. I am passionate in education and hold a Bachelor in Art Nursing, specializing in Nursing Administration and Education attained in 2011. My ambition is to further study towards Advanced Midwifery and Neonatal nursing, with ambitions to facilitate and lecture students in that field. I'm a leader to be followed through leading by example within a team and aspire to mentor and develop skills in nursing personnel. I highly ground myself in the principles of Primary Health Care to empower the communities at large. I partake in research, ongoing in - service training to keep abreast with what affects health matters at large.

To Whom It May Concern, I am currently employed with Boniswa Corporate Solutions as an Operations Manager. I am responsible for managing people which involves both the engagement and development of the team from Project Managers, Team Leaders and Teams in the field. I monitor and control expense according to allocated budget on TowerCo, Vodacom, Gyro and MTN Projects. Oversee that quotations are done correctly from different departments. I do High Level reporting to the CEO regarding quotations done vs PO’s received and make sure that invoicing does take place, for payment to be done to the company (PO Register). I manage the default in Revenue file & distribute to the relevant role - players within the organisation for up with Vodacom. I also oversee the supplier payment list twice monthly, discussion with Financial Manager and then with CEO on payments to be done. Support CEO in all areas of business. Liaise with Vodacom on allocation of work. Involve with Sales to expand business. Chair Works Order meetings within 3 companies (Corporate Solutions, TowerCo and Manufacturing) regarding WIP projects as well as company Fleet, Finance and HSE Department. I was employed with Transtech Africa Global (TAG) as a Key Account Manager from January 2017 until August 2019 when I was retrenched. I was responsible for the Vodacom Account for all the regions in S.A. This is a Telecommunications Company which sells back - up systems & batteries to Vodacom to keep their sites online during power failures. The system that we were using was Pastel. Some of my responsibilities are to ensure correct forecasting of requirements and the Procurement of Stock from Local & International Suppliers. Debtors – assistance in collection of outstanding monies. Warranty/RMA of equipment. Handle all queries from the Regions & if technical assistance is required I request the relevant department to assist. Quotations to customers, started to do this on Pastel now. Involve with Technical installation teams that install Lithium Ion batteries on Vodacom Sites. When the Certificate of Compliance (COC) comes back I prepare a document with photos to the customer to sign off to enable payment. Reporting - Stock vs. Open Orders vs. Open Quotes. Regional visits to all the Regions in S.A. Roadshow preparation & arrangement. Customer liaison. In April 2014 I was appointed as a Sales Administrator in a company called Battery Technologies, my main responsibility was Sales support, manage internal Processes, Projects, Stock forecasting and to look after the Vodacom Account as well as other smaller customers. The system they were using – SAP (SD: Sales & Distribution) which I have a lot of knowledge of. I felt that I was stagnating &knew that I could run the account on my own. Since day one I have had a good relationship with all the relevant Vodacom employees I dealt with. I was very interested in the business and was asking many questions up to a stage that I was given more responsibilities like preparing the price book on a quarterly basis to Vodafone Luxembourg in Europe, starting to performing the duties of an account manager while still be responsible for the admin side as well as visiting the regions in S.A. I did arrange 2 Roadshows on my own to all the Vodacom regions which were a great success. In a short period of time I have proved myself and was promoted to Business Representative – Key Accounts, where I was then given the responsibility to look after the Vodacom account from A - Z. When the company closed down in November 2016, the account was then awarded to Transtech Africa Global (TAG). I was contacted by them & offered the position as Key Account Manager. Before that I was working for Telkom as a Project Coordinator (Cisco) working on their SAPR3 system (PS: Project Systems), which I have a lot of experience of. I was also assisting with monthly reconciliation & reporting as my knowledge of excel is excellent. I also have a very good understanding of financials as I have been working in a CAPEX & OPEX environment for many years where I was a senior accountant & then promoted to an Operational Manager where I had people reporting to me in Limpopo & Mpumalanga etc. which I had to visit on a monthly basis which I managed them with great success. In 2008 I have compiled a Business Profile for anElectrical company which did DC Electrical installations for Vodacom, Cell C & Telkom.It was accepted on the first submission. In 2009 I was responsible for the FIFA Project, managing the funds for both CAPEX & OPEX to the amount of R950 million, to get the Carrier Rooms in the Stadiums up to standard for the FIFA 2010 World Cup. My duties entailed being responsible for the Recon of the Department of Communications (DOC) vs. Telkom Bank Account; all general ledger account journals from FIFA account up to Revenue as well as the transfer of the exp. amount/funds. I was responsible for the final month end Reports where I had to present on a monthly basis to the Department of Communication (DOC) together with Telkom Executives. I am highly organised and self - motivated, have excellent communication skills, and thrive in high - pressure environments. I am a solid team player as well as excel on working on my own, I work to tight deadlines and have plenty of initiative and love walking the extra mile - my work is my passion. I am currently studying through Unisa completing my degree in Industrial and Organisational Psychology. Kind regards, Jeanette Swatton

Highly proactive manager with over 13 years of experience in the hospitality industry. Background includes sales, management, customer service in fast - paced settings, employee training, implementation of System operational procedures, inventory, preparing and serving of diverse food. I am capable of motivating employees to exceed customer expectations in high - volume settings while maintaining strong quality and effective cost controls. Service - oriented with good multitasking, safety management and decision - making skills .Some of my past accomplishments includes working with Neil Roake and Hillary Biller for the publication of the Times Food Weekly cook book as well as publishing my own recipes and experience while working in Botswana in "I Luiperd in my bed".Due to Covid I am currently a Self - employed caterer, specialising in vegan, gluten free and diabetic friendly food production.

CURRICULUM VITAE OF ALGERVIN - LEE SEGELAAR Surname : Algervin - Lee Name : Segelaar Date of birth : 15 - 07 - 1998 Gender : Male Nationality : South African Race : Colored Disability : No Postal address : 27 Tulip Street Mount Pleasant Hermanus 7200 Physical address : 27 Tulip Street Mount Pleasant Hermanus 7200 Email address : algervin.segelaar@westerncape.gov.za Cellphone number : 076 852 1702 Work number : 028 312 1166 Alternative number : 061 546 7918 Home Language : Afrikaans Other Languages : English Driver’s License : Code 10 Criminal Offences : No Computer Literacy Microsoft Word 2003, 2007, 2010 Excel, PowerPoint 2010(Basics) The use of internet EDUCATIONAL DETAILS Schools attende : Hawston Secondary School High Grade Passed : 12 Year Obtained : 2016 Subjects Passed : Afrikaans, English, Mathematics Literature, Life Orientation, History, Tourism, Geography TRAINING 2018 Chrysalis Academy – 3 – month Youth Empowerment Program The Chrysalis Academy is a youth development organization that empowers young people to take responsibility to their personal growth. The academy provides the necessary life skills and tools to become self - confident, economically productive and positive role models within their communities. The program consists of the following phases: • Orientation Phase: A 3 - week foundation phase which covers Personal Development: Anger and Conflict Management: Interpersonal Relationships: Health and Wellness: Substance Education: Problem Solving; Leadership: Goal setting and Career Guidance Sexuality and HIV/AIDS: Fire and Life Safety • Outdoor Phase: This phase involves the application of lessons learned during Orientation in an intensive 2 - week physical phase which includes hiking, abseiling and rock climbing to develop teamwork and discover their strengths and weaknesses as well as applying conflict management and problem - solving skills. It includes a 24 - hour Solo • Skills phase – A 4 - week skills training Phase in Public Safety which includes: • PSRA Grades D & E • Community Phase – This phase involves voluntary work and community outreach projects. It focuses on further career, education and training opportunities, entrepreneurship and volunteer work INDUSTRY : Hermanus Provincial Hospital DURATION : Currently Employed POSITION HELD : Porter I PERFORMED THE FOLLOWING DUTIES: Provide effective porter Service  Transporting or moving of patients in the Hospital with beds, trolleys and wheelchairs. It can be from x - rays to casualty or from theatre to the wards, or assisting the EMS personnel to transport patients to relevant areas within the hospital  Providing assistance to patients, staff or visitors  Assist staff personnel with moving patients from and onto beds or wheelchair  Give directions or accompany visitors to relevant destinations within the hospital  Demonstrate or verbalize knowledge regarding the correct seating and positioning Attend to equipment and resources effectively and efficiently  Ensure effective usage of equipment and stock by demonstrating respect for the hospital property  Report malfunctioning and faulty equipment  Cleaning and maintaining of wheelchairs by using the resources appropriately with discretion  Do equipment count of beds and trolleys monthly and report any difference of equipment output with the last month’s  Raising and housing of the flag Effective and efficient messenger service  Record, collect and deliver Lab samples  Attend to the distribution and collection of mail throughout the hospital  Doing messenger tasks  Collect and distribute medical documentation, post and files  Attending to updating of notice boards with memo’s, posters, and information paraphernalia Deliver and effective and efficient support service Provide support to the supervisor, colleagues, and visitors by  Assist with opening and closing of pharmacy shutters, give support with moving of boxes in pharmacy  Ensure that medical oxygen bottles are replaced when empty between 07H00 till 18H00 Monday to Sunday  Aid and assist where needed on request  Work shifts Ensure leave is managed according to the leave plan policy  Plan leave at the beginning of the year  Ensure that 10 consecutive days leave is taken in the current years leave and the least possible days are carried over to the new cycle  Assist where required in the absence of colleagues I ASSISTED WITH THE FOLLOWING DUTIES : Switchboard  Health Associated Sciences and Support Personnel  To operate the switchboard and is responsible to answer incoming calls, recalls and the required staff. To make cell phone calls and keep records of calls Make announcements over the Public Address System Answering incoming calls and outgoing calls  Answer incoming calls and redirect them with minimal error to the relevant department. Make only official outgoing calls to relevant destination and keep record of it. Handle internal calls  Answer internal calls from staff and supply the correct information to that staff. Help the staff with queries and related topics. Answer recalls promptly  Answer recalls promptly enquire if the caller would like to hold on or call the extension directly once available. Supply the correct information to phone direct To keep the operator’s directory up to date.  Add new extensions to operator’s directory. Add the staff’s information to the extension he/she is using. Remove unused extensions and staff that have left from the operator’s directory. Telephone maintenance  Report faulty extensions to supervisor and Service provider Public Address System Make announcements over the Public Address System  Obtain correct information to be announced. Announce information requested clearly and repeat message. Managing patients and visitors in Reception Area  Direct patients and visitors to correct department in facility. Monitor the patient flow in reception area and report to Supervisor Control copy and fax machines  Making official copies on Photostat machine as per requests Report monthly usage to Service provider Report any problems to Service provider Order toner for machine Sending faxes and ensures all faxes received are forwarded to recipients. Support colleagues and Supervisor Provide clerical and administrative support to the supervisor.  Assist colleagues and supervisor in Admissions when requested Effectively rendered patient administration support service Effective communication  Monitor good telephone etiquette, Handle massages and enquiries correctly, respect patient’s confidentiality at all times with complaints received.  Proof of Attended in service training as indicated on training program Correct patient details in the electronic patient administration system and in patient folders  Record of opening of system and physical folders for new patient’s  Ready visible downtime folders for patients in advance  Draw list of admitted patients to wards and capture attendance for out - patient’s and service group visits  Proof of printed admission/ attendance forms and ask patients to sign the forms, ensure that all admissions / attendances are done Administrative functions to support the line function in the department Patient folders available when patient arrives for their attendance  Provide a sign in register for access of unauthorized people to the medical records department  Print and keep pulling list and pull folders for pre - booked clinic patients  Record keeping of outgoing patient folders to the various departments as requested via the electronic system or telephonically and ensure the correct distributions of patient folders to the departments  Collect and file folders including after normal office hours and over weekends Driver SR 1 (Light Duty vehicle) 08 EB Transport of goods, post, personnel and patients  Prompt & correct collection and delivery  Transportation of blood when necessary  Obtain receipts for delivered items  Must be alert and sober in traffic. Ensure that traffic rules are always adhered to.  Safe driving practice  Ensure that the safety of passengers receive priority.  Prompt and safe transport of patients and personnel  Both the safety of the driver and passengers are important when transporting patients takes place Maintenance of prescribed logbooks, trip authorities and documentation Maintain trip authorities, logbooks, keys, petrol cards and other prescribed documentation correctly and safely  Control and inspection of vehicles must be done daily. Condition of vehicles must be reported to supervisor daily. Any damages, accidents or losses must be reported and recorded.  Safeguard against theft loss and breakages  Ensure that forms are correctly completed, and vehicles are allocated. Inspection, storage, maintenance and safe handling of vehicles Routine maintenance daily Road worthy check daily Safe driving practice Report damages/faults and non - road worthy situations to CAC. Safe storage of vehicles and equipment  Goods for repairs must be handled according to the procedures stipulated in the policies. Refuelling must be recorded according to procedures. The fuel slips must be handed to the supervisor for recordkeeping and control purposes. Cleaning of vehicles and transport office. Perform administrative duties  Clean and maintain vehicles regularly.  Work overtime when required.  Perform administrative duties when required or necessary.  Clean and keep office in a neat and tidy state. INDUSTRY : HAWSTON CLINIC DURATION : 01/04/2018 - 31/03/2019 POSITION HELD : ADMINISTRATIVE CLERK I PERFORMED THE FOLLOWING DUTIES:  Reception (Help desk) – intern  Period of employment: 12 months Effectively rendered patient administration support service Effective communication  Monitor good telephone etiquette, Handle massages and enquiries correctly, respect patient’s confidentiality at all times with complaints received.  Proof of Attended in service training as indicated on training program Correct patient details in the electronic patient administration system and in patient folders  Record of opening of system and physical folders for new patient’s  Ready visible downtime folders for patients in advance  Draw list of admitted patients to wards and capture attendance for out - patient’s and service group visits  Proof of printed admission/ attendance forms and ask patients to sign the forms, ensure that all admissions / attendances are done Administrative functions to support the line function in the department Patient folders available when patient arrives for their attendance  Print and keep pulling list and pull folders for pre - booked clinic patients  Record keeping of outgoing patient folders to the various departments as requested via the electronic system or telephonically and ensure the correct distributions of patient folders to the departments  Collect and file folders including after normal office hours KNOWLEDGE AND SKILLS Written and communication skills:  I always convey information clearly and concisely either verbally or in writing to ensure that the intended component members understand the information and the message.  I listen and respond appropriately to others.  Present information effectively in a manner suited to the characteristics and needs of the staff members.  Manages communication and correspondence at all professional levels with ease.  Disseminate information on behalf of the component head on changes in policies, procedures, and protocols pertaining to relevant portfolio.  Prepare, organize and review written reports and minutes of component meetings according to documentation standards and requirements.  Completed training in Microsoft Word 2003, 2007, 2010, Microsoft Word, Excel, PowerPoint 2010(Basics), Audiotyping, MS Access, The use of internet Service Delivery and Client Orientation  In my previously position as Intern: Administration Clerk, I’m constantly seeking new ideas of delivering services that contribute to the improvement of the components smooth running and processes.  I always conduct myself in a professional way and treat all district staff and external clients with courtesy, respect and interest in meeting their needs.  I always respond to enquiries and complains timeously and with utmost sensitivity.  I communicate information confidently and respectfully across all cultural boundaries and professional levels.  Over the years in my career, I established good contacts and relationships with interdepartmental agencies, Service Providers as well with the broader education community.  Sound Knowledge of Batho Pele Principles and how to implement in daily life. Integrity and Honesty:  I always display and build the highest standards of ethical and moral conduct in order to promote confidence and trust in the Public Service.  I conduct myself in accordance with the organizational code of conduct.  I always admit my own mistakes and weaknesses and seek help from my supervisor and others where I am unable to deliver.  I honour the confidentiality of matters and do not use it for personal gain or the gain of others.  Ability to accept accountability and responsibility and to work independently and unsupervised. Planning and organizing skills:  I have good operational planning skills which I have developed in conjunction with my supervisor and other district officials.  In my capacity as Intern: Administrative Clerk, it was expected of me to plan for component meetings, workshops, preparation of attendance registers, evaluation forms for workshops, hand - outs, and follow up with schools on the registration of educators attending workshops.  I also created different file folders electronically pertaining to all electronic data received from schools, district components, head office, staff data, educator needs, performance management scores, circulars etc.  My positive disposition towards my work is evident in my ability to manage, plan and support and I work effectively under pressure even at times far beyond the normal office hours.  Effective record keeping benefits all medical practices. It improves the efficient day to day operation of your practice, helps record and maintain your patient information and enables transparent reporting. Other benefits related to effective record keeping: Planning, Consistency, Communication, Training, allocate appropriate resources, Modify, Embrace technology, Delegation, Responsibility, Review. PERSONAL ATTRIBUTES: I am a goal orientated, versatile, intelligent person who believes in my duty towards others. I am a hard worker, loyal, responsible and reliable. I am a team worker as well an individual who can handle pressure, high volume work, and when a challenge comes, I always set a goal for myself. I am always willing to learn more, willing to travel and to work overtime. I am very punctual. REFERENCE Name of organization : Hermanus Provincial Hospital Name of reference : Tyrone De Wet Title : Operational Manager (Supervisor) Contact number : 028 312 1166 Name of organization : Hermanus Provincial Hospital Name of reference : Lecasha Williams Title : Administrative officer Contact number : 028 312 1166 Name of organization : Hawston Clinic Name of reference : Angelo Appel Title : Human Resource Management Contact number : 028 312 1166 DECLARATION I, Algervin - Lee Segelaar, hereby declare that the above - mentioned information is correct. Signature: ___Segelaar AL_____________ Thank you for affording me the opportunity to apply for the position on offer.