My background includes excellent experience in leadership positions in fast - paced offices at leading hotel brands including my current position at Gooderson Leisure. From scheduling work shifts and overseeing administrative operations to managing budgets and ensuring top - notch guest service, I excel at performing comprehensive management tasks to drive efficiency and productivity. Furthermore, I am highly skilled in prioritizing tasks, developing effective communication and organizational procedures, and supervising reservation personnel while maintaining compliance with all guidelines and standards • Overseeing administrative support functions - including meeting coordination, financial reconciliation, scheduling, and issue resolution while handling all guest concerns in a courteous and professional manner. • Training, developing, coaching, and supervising front office / desk team members to achieve superior customer service and guest experiences and drive adherence to hotel policies and procedures. • Communicating regularly and effectively with cross - functional departments such as Front desk reception, Concierge, financial department • Excelling at balancing multiple tasks while providing top - level organization and communication skills and improving operational systems
