I am looking to add more value In your organization with my strong experience and knowledge in Computer support, printing system, Internet, and daily user support. I am from Mseleni under uMkhanyakude and have strong knowledge of IT support in Schools (Education), Health Sector and more as accumulated in Gauteng big IT companies. I (Mbuyiseni MALAMBULE) am a very active, critical thinking, smart, good team player and respecting and enthusiastic individual. I have good first line and second - line customer support skills. I am an effective listener and I am customer oriented. My Skills in Brief: • Customer first line support • Active Directory, Hyper - V, Exchange, O365, MySQL Database, customer support • DHCP Server support • Mimecast admin • PowerShell Intermediate skills • Assist users that have logged call on the helpdesk system or any other ticketing system • Server support using iLO address as well. • Surveillance camera support • Ticket or call handling • Disaster recovery support • Excellent documentation skills • Desktop Support; LAN and WI - FI and Printers • VMware, Hyper V and HPE OneView • Easily and well adaptation to a new change or environment • Technical Support • attention to detail. • Pro - Active • Negotiation skills • Excellent written and verbal communication skills • Good analytical and problem - solving skills • Organisation and planning skills • Telephonically and remote desktop support • Shared - Drives and Folders Admin (dfs) • High level MS Office proficiency (Outlook, Word, Excel, PowerPoint) I am now currently working for Groupe Clarins as Desktop Engineer and I was a first - line service desk agent then a 2nd line potential server engineer with high and impressive performance to reach very good SLA at Datacentrix Pty (ltd). I have a national Diploma in IT (support services – Equivalent to A+, N+, HTML, Server Support), MCSE - Windows Server 2012 - R2 and Call Centre occupational certifications. I can be a very good asset to your organizations as I am still eager and willing to grow more in this field of IT support. This is my fifth year (2021) in IT Operation environment, thank you. Mr M Malambule (082 750 3718)
