Remote support engineer

I am looking to add more value In your organization with my strong experience and knowledge in Computer support, printing system, Internet, and daily user support. I am from Mseleni under uMkhanyakude and have strong knowledge of IT support in Schools (Education), Health Sector and more as accumulated in Gauteng big IT companies. I (Mbuyiseni MALAMBULE) am a very active, critical thinking, smart, good team player and respecting and enthusiastic individual. I have good first line and second - line customer support skills. I am an effective listener and I am customer oriented. My Skills in Brief: • Customer first line support • Active Directory, Hyper - V, Exchange, O365, MySQL Database, customer support • DHCP Server support • Mimecast admin • PowerShell Intermediate skills • Assist users that have logged call on the helpdesk system or any other ticketing system • Server support using iLO address as well. • Surveillance camera support • Ticket or call handling • Disaster recovery support • Excellent documentation skills • Desktop Support; LAN and WI - FI and Printers • VMware, Hyper V and HPE OneView • Easily and well adaptation to a new change or environment • Technical Support • attention to detail. • Pro - Active • Negotiation skills • Excellent written and verbal communication skills • Good analytical and problem - solving skills • Organisation and planning skills • Telephonically and remote desktop support • Shared - Drives and Folders Admin (dfs) • High level MS Office proficiency (Outlook, Word, Excel, PowerPoint) I am now currently working for Groupe Clarins as Desktop Engineer and I was a first - line service desk agent then a 2nd line potential server engineer with high and impressive performance to reach very good SLA at Datacentrix Pty (ltd). I have a national Diploma in IT (support services – Equivalent to A+, N+, HTML, Server Support), MCSE - Windows Server 2012 - R2 and Call Centre occupational certifications. I can be a very good asset to your organizations as I am still eager and willing to grow more in this field of IT support. This is my fifth year (2021) in IT Operation environment, thank you. Mr M Malambule (082 750 3718)

Professional Profile I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As an IT Engineer/Administrator/Sales with years’ worth of experience in IT, Administrator and Sales environment, I am excellent in working with others and on my own to achieve business objectives on time and with excellence. Able to multi - task under pressure. Objective Currently looking for a new and challenging position, one which will make best use of my existing skills and experience while enabling further personal and professional development. I am currently busy with my Server 2012 examination.

Curriculum Vitae – Jean Cillie Contact Details Address (physical and postal) 41 Tafelberg Road, Kenridge, Bellville Cape Town, South Africa, 7550 Mobile phone +27 84 547 4644 E - mail jeancillie@yahoo.co.uk Personal Details Full Name Jean Cillie RSA ID number 8411155118087 Date of birth (DOB) 15 November 1984 Nationality South African Gender Male Driver’s license Code B (own transport) Marital status Single (no dependents) Languages English (speak, write and read fluently) Afrikaans (speak, write and read fluently) Notice period 1 months Objective I am an enthusiastic, driven and tech - savvy AV Project Manager/Technician with more than 17 years of work experience in implementing Audio/Visual systems for a variety of different purposes. My key strengths include; exceptional knowledge of technology, excellent customer service and the immaculate presentation and delivery of digital equipment. I am seeking a challenging environment and strive to be at the top of my profession. I am confident I will prove valuable to your organization and would like to respectfully submit my CV for your review and hope that it will enjoy your favourable consideration. Educational History Tertiary Education: • 2003 De Kuilen High Senior Certificate Subjects include: Afrikaans First Language English Second Language Mathematics Accounting Computer Studies Business Economics • 2004 College of Audio Engineering Sound Engineering Diploma Subject include: Audio Electronics Mixing and mastering Recording • 2015 Electrosonic Kramer Programmer KRMP1 Kramer Certified Digital Installer • 2016 Collage of AMX CC101 Audio Essentials CC102 Cable Essentials CC103 Control Essentials CC104 PC Essentials CC105 Networking Essentials CC106 Video Essentials • 2017 DC Media DC Media Software Harman BSS Design and configuration Collage of AMX Programmer 1 (Online) NOSA Hazard identification and risk assessment • 2018 Pearson Vue Cisco CCENT INFOCOMM/AVIXA Certified Technology Specialist Crestron University Systems Technician • 2019 Exterity Exterity IPTV Crestron University Crestron Digital Media Certified Designer NOSA Working on Heights Crestron University Crestron P101 • 2021 AVIXA Project management AV Project Management MSS/900 Microsoft teams rooms • 2022 Utelogy Remote monitoring and trouble Employment History • 2019 to current: Omega Digital Cape Town: Project Manager Documentation Control – Implementing and adhering to strict and accurate SOP and configuration guides and accurate UAT Stock control - monitoring and management Pre - Sales and management support – practical implementation and highlighting possible pitfalls within a specific environment Managing client/supplier and internal communication – match technical ability with client expectation Managing deadlines – ensure realistic timeline are communicate to client while understanding practical limitations Closure procedure/UAT handovers – pre and post delivery documentation, ensuring that the scope is met within the project specification. Training/demonstration – ensuring user adoption Audits and configuration back ups – site and equipment audits loaded to a central server Pre - project planning meetings – review of scope, layouts, schematics, equipment and logistics with required resources Pre - Project site visits – determining site readiness vs scope of work and layouts Maintaining client relationships – managing expectations, clear and frequent communication providing transparency on work flow and deliverables. Internal and external communication – identify risk factors while communicating with third party contractors Design Proposals – highlighting environmental limitations while suggestion alternative solutions Consumable management – ensuring only required consumables are used and that this within budget Time recourse and budget management – ensuring that the project and recources stays within cost and time allocation Time/calendar management – ensuring the right resources at the right time Project documentation – ensuring full scope of work is documented and within SOP Cross divisional management – ensuring internal communication to meet project scope and integration Logistic and stock control – managing and monitoring stock delivery and compatibility for implementation Local/remote/international management – relations with external parties to ensure deliverable are met locally and internationally AV Expert - up to date knowledge with current trends with the ability to work in a fast pace environment. General implementations - corporate boardrooms, combinable and automated training rooms, workspace management, digital signage, CV/UC/BYOD tehnologies, complex audio visual solution etc. Proficiencies: AMX, Crestron, Extron, Kramer, Shure, Sennheiser, Biamp, Clearone, BSS, General Web interface, Microsoft Team Rooms/Admin Centre, Zoom, Cisco Webex/TMS, Bluejeans, Google Meet, Polycom clarity • 2017 to 2019: Omega Digital Cape Town: Manage Services Technician Responsibilities includes Call Outs - Troubleshooting and repairing issues at existing SLA clients and non - SLA clients and providing technical support and problem solving to all visual systems, help desk and after sales support. Maintenance – Performing equipment maintenance duties such as cleaning, fixing and replacing bulbs, fuses, plugs and wires when necessary. Maintaining SLA client sites, closing works orders and compiling maintenance reports. Escalating issues accordingly Audits – Audits of new SLA clients to determine the current standard to estimate upgrades/repairs needed in order to conform to the Omega site standard. Once the assessment is complete the report is submitted on the internal server for review/record keeping purposes. Repairs – assessment and management of repair. Equipment loan and administration; ensuring all equipment hire is documented with receipt of hire, and the date of return is mutually agreed Training – training non - technical members of staff or third - party professionals on the basics of AV equipment; cameras, projectors, microphones, etc. Project Support – Supporting projects with installations and repairs 24/7 Telephonic Support – Supporting client 24/7 telephonically on a rotation basis Upgrades – Upgrading old solutions to ensure clients are on the most relevant solution Pre - Sales Support – Doing site visits taking room measurements and reporting potential issue POC – aligning vendor and client timelines in order to ensure timely deployment of equipment. Proficencies: Omega internal platforms, Excel, Power Point, Word Vendor Web Based: Cisco, Polycom, Kramer, Crestron, Extron, BSS, VC, UC, BYOD etc. • 2014 – 2016 Omega Digital Cape Town: Projects Team Leader Responsibilities include: Installations – Installing of audio/visual equipment ensuring work was completed on the Omega standard and that the client expectations were met on the required deadline. Attending all relevant meetings and making strategic decisions to ensure project timelines were met. Updating and communicating to all relevant parties involved. Project closure documents – Compiling and loading all relevant project closure documents to a central internal server. • 2009 – 2014 AV Engineer @ Audio Spectrum (South Africa) Responsibilities include: Asses all incoming projects to determine feasibility and optical solution for the client. Manage project inventory requirement as well as loan units and administration; ensuring all equipment hire is documented with receipt of hire, and the date of return is mutually agreed. Ensuring that ETA’s are met, and that inventory is managed accordingly – also ensure inventory levels remain within required levels for general operations. Manage skill solutions by ensuring relevant technician/installers are on site as required as per project specifications. Ensure client expectations are met with regards to project delivery including project deadlines. Responsible for completion and sign off projects including handover. Contactable References Mr Rocco van Wyk Owner Audio Spectrum South Africa Tel: (021) 982 4272 Please note that my current employer should not be contacted, but will provide references should my application be successful. Certifications can be provided if required.

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