Dear Hiring Manager, I am excited to submit my application for the customer service agent position at your company. My name is Buhle Sinuka, and I have had the pleasure of working in customer service roles at both Wns Global Services and Amazon. At Wns Global Services, I gained valuable experience in gas and electric billing, as well as sales. I was responsible for handling customer inquiries, resolving billing issues, and making sales to prospective customers. This experience allowed me to develop strong communication skills, as well as the ability to think on my feet and provide quick and effective solutions to customer problems. At Amazon, I worked as a customer service specialist, where I was responsible for handling inquiries from various departments, including Retail, Back Office, Prime Video, Registries, and Heavy and Bulky Services. I gained experience in managing customer complaints, tracking shipments, processing returns, and resolving technical issues. In addition, I was recognized for my ability to handle difficult customers and provide exceptional service. Overall, I am confident that my experience in customer service, my strong communication skills, and my ability to think creatively and solve problems make me a strong candidate for this position. I am eager to bring my skills and experience to your team and contribute to the success of your company. I would appreciate the opportunity to interview with your company. Please find enclosed my resume for your review. I can be reached via email at buhlesinuka41@gmail.com or by phone at 0767560659. I enthusiastically look forward to hearing from you soon. Thank you for your time and consideration. Sincerely Buhle Sinuka
