Highly motivated and results - oriented Production Professional with 15+ years of experience in the automotive sector, specializing in process optimization and efficiency improvement. Proven expertise in developing and implementing OEE (Overall Equipment Effectiveness) initiatives, leading to significant production gains and cost reductions. Responsible for overseeing all production operations within my department, ensuring efficiency and adherence to quality standards. Managed a team of production operators, providing training, guidance, and performance feedback. Conduct after - sales service and customer satisfaction to keep the customers happy and engaged with the company. Motivate current and bringing new customers, while ensuring the continuation and enhancements of services. Ensure customers have support access through various channels, like email, telephonic, to address queries and issues promptly. Understanding customer satisfaction, addressing concerns and improving product quality and reducing lead times. Oversees all aspects of the production process, from raw materials procurement to finished goods production. Implements effective health and safety procedures to ensure the safety of team members and compliance with regulations. Conduct regular safety inspections, identifying and addressing potential hazards and developing safety training programs so that team members understand safety procedures and protocols.
