Support Analyst

I am Eullen Tlangelani Maluleke, 29 years of age. I passed my matric in 2004 with a merit. I have a National Diploma in IT (Support Services) which I obtained in 2009 and a Baccalaureus Technologiae in IT (IS and IT Management). I have two years experience of being a Desktop Support Technician and one year as a Help Desk Operator. I am eager to learn new methods and procedures when doing my job. I am a person who likes to make a "to do" list in order to reduce stress and using site stress techniques such as stretching and taking a break and I ask for assistance when I'm feeling overwhelmed. I can work better under pressure and in a team. I am dedicated and enthusiastic about helping the company I work for meet its goals. I am an outstanding performer who takes pride in everything that I do. You won't have regrets when you hire me.

TTENTION: NHLANHLA MAZIBUKO CV Name of candidate ALBERT NHLANHLA MAZIBUKO ID number 8010295787080 Nationality South Africa Notice period Immediate Contact Number +27 79 126 90092 Email tumichali@yahoo.com EMPLOYMENT SUMMARY Company Period employed Position held House of Salad May 2016 – current Driver / Director Riskworx Consulting January 2014 – February 2016 IBM GRC OpenPages developer Riskrworx Consulting in (Standardbank) January 2014 – December 2014 Asset Control Developer/Support Mthree Consulting (UK) Landon Company September 2013 - December 2013 Asset Control Developer Sekhara Consulting July 2013 – September 2013 Java Developer Sekhara Consulting (Eskom college learning) June 2012 – May 2013 SENS Support Analyst Knotion Consulting Company July 2009 – June 2012 Seebeyond Integration Developer Knotion Consulting (Standard Bank Corporate and Investment Banking CIB) January 2010 – December 2011 JCAPS Integration Developer TSC Technologies under Knotion Consulting January 2008 – November 2008 Junior Java Developer MTN Communication Company February 2007 – July 2007 Data Capture EMPLOYMENT DETAILS COMPANY NAME: Riskworx consulting EMPLOYMENT DATES: January 2014 February 2016 Resigned CURRENT POSITION: Asset Control Developer/Support. IBM GRC Openpages developer RESPONSIBILITIES: Project: RTB “Run the Bank in Risk IT” • 1stline Support/Developer • Overnight Standby Support • Developer Jobs for Control - M Scheduler • Analysts • JIRA • SLA processes and development January 2015 – February 2016 • I have worked with GRC IBM Openpages application. • Building webSphere enterprise application and Business –level application. REASON FOR LEAVING: Project went Live in August 2014 i had to support the application whiles i was in Riskworx’s office COMPANY NAME: Mthree Consulting (UK) Landon Company EMPLOYMENT DATES: September 2013 December 2013 CURRENT POSITION: Developer/Support RESPONSIBILITIES: Project: CTB “Change the Bank in Risk IT" • Asset Control Developer • Analysts REASON FOR LEAVING: A Contract ended between Mthree Consulting and STDbank South Africa COMPANY NAME: Sekhara Consulting EMPLOYMENT DATES: June 2012 August 2013 CURRENT POSITION: SENS Support Analyst “Eskom” RESPONSIBILITIES: Project: SCADA DMS GDC “ Eskom Academy of Learning” • USVD Second line support • USVD facilitator and assigning faults to the Team members • SCADA DMS daily checks and Troubleshoot workstation • SENS daily checks and technical support • Prepare SENS and DMS monthly report and technical documents • Setup workstation for testing and installing application • Follow up with the customer after the fault has been resolved REASON FOR LEAVING: Contract ended with Sekhara and Eskom college. COMPANY NAME: Knotion Consulting Company EMPLOYMENT DATES: July 2009 June 2012 LAST POSITION HELD: Seebeyond Integration Developer RESPONSIBILITIES: • Seebeyond 5.0 Integration developer • Java Developer • Supporting, technician and troubleshooting • From technical requirements develop software solutions utilizing JEE 5 and related technology that conforms to Operations and technology standards • Maintaining the repository and do all the update in the testing environments • Software testing • Doing a Tapes backup for the week and the month STANDARD BANK CORPORATE AND INVESTMENT BANKING CIB – JANUARY 2010 to DECEMBER 2011 RESPONSIBILITIES: (Contracting through Knotion Consulting) • Internal Migrating Real Time Feeds and Batch Feeds to JCAPS IDE • Setup Standalone Glassfish application server version 3.0 • Standardize all feeds in JCAPS with ICM • Installing the JCAPS to all environments where MAX is running • Build and deploy the Feed and monitoring the environment • Support on MAX environment • Set up the MQ manager to JCAPS environment • Migrating EOD feeds • Conform with CIB processes and project methodology • Triggering and monitor batch processes on U form environment • Monitor JCAPS application Servers • Ensure all systems (including services) are up and running • Provide second line support on MAX Application • Perform system testing • Maintain system stability and technical support • Monitoring, ensuring network availability across all the environments where JCAPS are running • Monitor Web - Sphere MQ • Troubleshooting & Error Correction REASON FOR LEAVING: Contract at Standard Bank ended with Knotion Consulting COMPANY NAME: Knotion Consulting contracting in (TSC Technologies) EMPLOYMENT DATES: January 2008 December 2008 LAST POSITION HELD: Junior Java Developer RESPONSIBILITIES: (Contracting through Knotion Consulting) • Assists Senior Java Developer and Application Specialist in the technical development and system design • Assists in the design and creation of technical specifications from functional specifications for development projects of minor to medium complexity • Analyses the impacts of vendor - provided updates and upgrades to the system and programming solutions using JAVA Enterprise Edition (J2EE) • Provides production support by assisting with the analysis, design, programming, and testing of solutions of minor to medium complexity production problems • Supports the development of test scenarios and test cases, Corrects data in critical situations, as directed REASON FOR LEAVING: Contract ended in December with TSC Technologies after I wrote my Sun Certificate 5.0 COMPANY NAME: MTN Communication Company EMPLOYMENT DATES: February 2007 July 2007 LAST POSITION HELD: Data Capture RESPONSIBILITIES: • Enter CRF data • Receive files from field workers • Enter data from file into database • Date and sign CRF after capture is complete • Generate labels for files • Back up data at end of each day • Handle paper files per site SOP or guidelines • Store files per SOP and ICH guidelines • Oracle FusionMeddleware11g • Oracle Enterprise Manage Fusion Middleware11g • Oracle BPM Fusion Meddleware11g • SOA Suite 11g • Web logic Domain • Application Deployment REASON FOR LEAVING: 6 Months contract SECONDARY QUALIFICATIONS INSTITUTION QUALIFICATION YEAR Mncube High School Matriculated 2000 TERTIARY QUALIFICATIONS INSTITUTION QUALIFICATION YEAR Jeppe Business College Sun Certificate in Java 5.0 programming 2009 Knotion Business English 2010 Kontrion Oracle Fusion Fundmentals 2012 Riskworx IBM OpenPages Fundmental “current” 2014 REFERENCE CONTACTS CONTACT PERSON CONTACT NUMBERS Mr Tim Vermaak – Director of Knotion Consulting +27 82 - 890 - 2394 Jan van Dyk Pr Tech Eng (Elect) (ECSA) +27 82 568 7457 Mr. Francois Van Der Linde – Eskom Senior +27 82 564 2759 Stanley Morire Senior Financial Engineered “Riskworx” +27 84 489 8518 COURSES ATTENDED OTHER COURSES Special Training Application server • JCAPS Domain 6.0 • Sun Glassfish Enterprise Server v3.0 • Standalone Glassfish Server • Tomcat Server 5.5 • Apache Server Other Courses • A+ and N+ Course @ EDUCON Business College (2007/08) • Introduction to Unix/Linux and Unix/Linux Fundamentals DETAILED SKILLS MATRIX ** THIS INFORMATION IS COMPLETED AND PROVIDED BY THE CANDIDATE** METHODOLOGIES & FRAMEWORKS Months Level UML 48 5 OPERATING SYSTEM Months Level Linux 48 5 Windows XP 48 5 Windows 7 48 5 Windows Vista 48 5 Windows Server 2000 48 5 Windows Server 2003 48 5 NETWORK & SERVER SOFTWARE Months Level Apache 48 5 DATABASE MANAGEMENT SYSTEMS Months Level DB2 36 5 Dbase 36 5 MS Access 36 5 MS SQL Server 36 5 MySQL 48 5 Sybase 36 5 MIDDLEWARE/ SERVICE - ORIENTED ARCHITECTURE (SOA) Months Level MQ Series 48 5 Jboss MQ 48 5 Websphere 48 5 Weblogic 48 5 TESTING TOOLS Months Level Software Testing 36 5 PROGRAMMING LANGUAGES Months Level Java 48 5 SQL 48 5 HTML 48 5 XHTML 48 5 JSP 48 5 JAVA SPECIFIC TECHNOLOGIES Months Level J2EE 48 5 JDBC 48 5 JMS 48 5 JSP 48 5 Servlets 48 5 XML 48 5 JCAPS Integration 48 5 Spring framework 48 5 WEB SERVERS/ TOOLS Months Level Apache 48 5 Tomcat 48 5 SYSTEMS DEVELOPMENT LIFE CYCLE System Development Months Level Setup Development Environment 36 5 Produce System Documentation 36 5 Develop Programs 36 5 Unit Testing 36 5 Support Post Implementation Review 36 5 Post Implementation Support 48 5 Day to Day Maintenance 48 5

I am currently coming from self employment looking for a job back into IT - Disaster Recovery related opportunities. I always work to maximise my potential in everything i do. I have grown from an entry level Operations Analyst to a Solutions Architect specifically responsible for Disaster Recovery Services. In my past 15 IT years experience, i have more than 5 years Disaster Recovery experience and a total of 15 years IT experience. My previous job was at the South African Post office as an Infrastructure Solutions Specialist for 3 years, looking specifically at Disaster Recovery and Business Continuity solutions. Prior to working for the Post Office, i was a Solutions Architect at T - systems, responsible for DR Services. Before pursuing a Solutions Architect Position at T - Systems, i was a Disaster Recovery Specialist at T - systems and Arivia - kom. I have the experience in IT Security, which was the area that gave me interest to move into the Disaster Recovery space. For detailed career information, please refer to the attached CV. I am currently unemployed as i had decided to pursue my interest in Retail business, which unfortunately did not succeed. I am now available to go back to the Disaster Recovery environment, which is the area in my career that i have passion for and have extensive knowledge and experience.

I have been working in the Information Technology and Telecoms industry well over 15 years and I can assure you that I am very meticulous with my work. I am looking forward to being a part of your team and all your other objectives like to have a stable job and the possibility of career growth. I’d like to work for a company where I feel I can make a real difference. After researching your company I have discovered that it is an industry leader and has an excellent reputation. I was also greatly impressed by your company's mission statement, values and culture. I feel strongly that yours is an organization that I would like to work for and be associated with. I believe your company will help me to develop my career in the direction I want it to go. I think I would be a perfect candidate and compatible fit for the position.

Professional Data Entry Specialist / Data Analyst with one year’s experience and extensive technical knowledge in programming, and database management and administration. I possess a strong foundation in data analysis and am proficient in utilizing key programming languages such as Python and R, alongside SQL for effective data manipulation and database administration. Detail - oriented with strong communication and problem - solving skills. My analytical skills are complemented by a keen ability to gather, clean, analyse, and present data, providing valuable insights to support informed decision - making. Committed to remaining apprised of all new and emerging technologies related to the Data Science ecosystem and ready to apply talents in computer programming and data analysis.

Im looking for a general cleaner job, I have 12 years I.T service desk teamleader background. I'm 51 years old and looking to support my family after my cleaning business failed due to covid. Now I'm just looking to be hired I'm fit, not overweight and love to work with people. Anyone willing to give me a chance will find me, consistent, hard working and very reliable i have a great sense of humor. I can work in a team or alone either the result will be satisfying.

Business analyst, Project management role, Positive points: Analytical skills Excel and micro soft skills Well spoken Attention to details Good technical report skills

Process Optimization: Discover opportunities to streamline production processes, decrease energy usage, and diminish environmental impact Resource Efficiency: Work alongside cross - functional teams to devise strategies for optimizing the use of resources, materials, and equipment Continuous Improvement: Oversee and implement initiatives for continuous improvement, ensuring that our manufacturing practices align with the latest industry standards and sustainability objectives Data Analysis: Leverage data - driven insights to recognize trends, monitor key performance indicators, and guide well - informed decision - making Quality Assurance: Collaborate closely with quality control teams to uphold elevated product standards while enhancing production processes Collaboration: Engage with diverse teams, such as production, design, and maintenance, to cultivate a culture of collaboration and innovation Vendor Management: Working with different suppliers to ensure customer requirements are aligned with specification Process Analysis: Conduct in - depth analysis of existing processes to identify areas for improvement and optimization. Data Collection and Analysis: Gather and analyze data related to production processes, efficiency, and resource utilization. Workplace Optimization: Collaborate with teams to enhance workplace layouts, minimizing waste and maximizing efficiency. Time and Motion Studies: Conduct time and motion studies to identify opportunities for productivity enhancement. Documentation: Prepare comprehensive reports and documentation of findings, recommendations, and implemented changes. Project Support: Assist in various industrial engineering projects, contributing to the successful execution and completion. Continuous Improvement: Actively participate in continuous improvement initiatives, suggesting and implementing innovative solutions.

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I have finished and received my NEBOSH International Diploma in Safety Management and am currently a NEBOSH Alumni and Saiosh Member. In addition, I received my Unisa certification for workplace safety management. I am looking for a position as a representative / consultant / officer in safety management, environmental management, or occupational management to help internal and external persons with safety management while also exhibiting my skills. I am a well - organized, dependable, detail - oriented team worker that is eager to take on new tasks and responsibilities in order to meet corporate objectives. Proven ability to manage several objectives and tasks at the same time with excellent accuracy, communication skills, planning and email management abilities, proactive approach, and a natural problem solver.