My highest level of education is Bachelor of arts in humanities from the University of Cape town. I have done a call Centre Communication course and learn the following skills empaty, active listening, building rapport and telephone etiquette. I have also done a computer course from Damelin called the Fundamentals of Microsoft. I have learned the following software programs windows, word, excel, power point, email outlook, internet browser and web design. I also have an experience of working with CRM when I was a Student Advisor for Unicaf University. I have 20 years plus experience in a call centre industry. Doing telemarketing, sales, customer service, collections, student advisor, done inbound and outbound calls, adminitration, documents verification documents and income documents validating. I am a hard worker, self - motivated, pay attention to details, team worker and have positive attitude. I'm very curious and always eager to learn as I'm a quick learner whose always eager to take up new ideas. I have a good track record of meeting and exceeding the sales target. I can upsell, cross sell and close the deal. I have the ability to take high volume of calls being inbound or outbound. I have much experience of converting leads to become customers.
