Bongane Mokone

These are some of the jobs which I know i can accomplish and would prefer...Admin, data capturing, IT Technical support, Help desk. Recently I was involved in an ICT Technical support Learnership, offered by the department of social development in partnership with Xtensive academy for a period of one year. During the program i managed to acquire Help desk, Technical support and Infrastructure(Network) skills. In which Technical support and help desk was the main focus.
The following are the skills practiced during the learnership
*Active directory...(creating user accounts on the active directory)
*Call logging
*Password resets
*Microsoft Office troubleshooting and assistance(word, Excel, Outlook, etc...)
*Hardware and software troubleshooting
*Setup and configure printers
*Network configuration(configuring PC's to connect to LAN and WAN)
*Communicate and advise user's
*Upgrade and downgrade of Operating systems
*Enter computer user's to the domain
*PC set-up for new and existing user's
*Data and E-mail transfer
*Installation and configuration of transversal systems (SAP, Citrix and Persal)
*Connect user's to the printer and add the to user list
*ETC...