Diana Batous

FXNet

Telemarketers

Team Leader

 Allocating daily jobs and workloads.  Training new team members.  Acting as a resource for other staff members.  Managing team performance and progress.  Enforcing all company approved policies and procedures.  Constantly looking for ways to improve processes.  Monitoring the performance of junior staff.  Completing team-related paperwork.  Implementing new initiatives and making sure all staff understand them.  Taking action to correct and staff shortcomings.  Managing and monitoring staff attendance.  Giving prompt and accurate information on individual staff member performance.  Attending and participating in team meetings.  Reporting to senior managers.

Al Mashreq Bank

Telemarketers

Relationship Officer

 Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives, particularly those relating to product sales and new client growth targets.  Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with other departments including Operations/Finance/ Compliance.  Accurately assess the risk profile, suitability and appropriateness of clients when marketing Credit Card products and services by maintaining an accurate and up to date call report, KYC database.  Handle client queries of day to day nature via telephone/fax/post/e-mail. Assist in resolving client problems within the team.  Achieve a satisfactory level of knowledge of Private Banking products and services by keeping up-to-date with related developments.  Ability to understand key performance analytics and benchmarks or investment performance  Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard.  Strong technical understanding of economics and financial markets, focusing on the fixed income and equity space  Research and maintain knowledge to ensure adherence with all applicable regulatory requirements and Compliance policy and procedures, and adhere to all such standards, both legal and regulatory, to avoid exposing the Bank to undue risk.  Carry out other duties as reasonably required by management.

Qatar National Bank

Banking

Head Teller

 Supervise and coordinate activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions  Assign duties and work schedules to workers to ensure efficient functioning of department.  Train employees in customer service and banking procedures.  Approve checks for payment.  Adjust customer complaints.  Examine tellers' reports of daily transactions for accuracy.  Consolidate and balance daily transactions, using adding machine and computer.  Ensure supply of money for financial institution's needs based on legal requirements and business demand.  Monitor and review financial institution's security procedures and control access to vault.  Count and record currency and coin in vault.  Perform other duties as described under Supervisor Title.

Qatar National Bank

Banking

Teller

 Processing customer deposits, withdrawals, and payments.  Accepting cash from customers.  Supporting the bank sales team by identifying customer needs and then promoting current offers to them.  Referring customers with financial problems to other colleagues for assistance.  Performing clerical and administrative duties.  Following bank procedures when performing transactions.  Controlling and monitoring the levels of cash in the teller drawer and following all check cashing and cash handling procedures.  Dealing tactfully and efficiently with demanding customers.  Adhering to all bank security, audit, and compliance requirements.  Cross selling bank services.  Reporting any suspicious customer activity to bank managers.  Addressing customers by name with a smile and direct eye contact.  Accurately receiving, counting and distributing cash.  Selling financial services.  Assisting with bank branch audits.  Writing reports and correspondence on matters related to customer accounts.  Making small talk with customers whilst they are being served.  Opening new customer accounts.  Opening investor accounts.

Addounia TV

Marketing managers

Marketing Assistant, Promotion & Advertising Controller

 Assisting senior staff through research to come up with creative ideas.  Identifying marketing events that the company should be involved in.  Researching industry topics and related current news stories.  Coordinating sales campaigns with marketing agencies.  Writing up and delivering communications and key messages to staff, stakeholders and partners.  Writing content for the company's website and social media platforms such as Facebook, Twitter, Instagram and YouTube.  Assisting with the events on the marketing calendar.  Building relationships with clients, suppliers and the media.  Monitoring marketing trends in social media.  Taking ownership of customer enquiries and bringing them to a swift resolution.  Contributing to weekly team meetings, staff appraisals and business plans

Masters

Lazarski University

Business Administration

Professional Qualification

University of Kalamoon

Banking & Finance